Community Manager

Associated Asset Management (AAM)•Tempe, AZ

About The Position

The Community Manager provides Homeowner Association community management and effective customer service to a designated portfolio of communities and homeowners. The role calls for in-depth knowledge of CC&Rs and management contracts, and serves as a trusted partner to homeowners and community leaders. The Community Manager works with AAM’s Management Team, boards, committees, vendors, service providers, and accounting to support community operations, compliance, financial management, communications, and events.

Requirements

Excellent interpersonal skills, including being outgoing, communicative, socially oriented, poised, effective in groups, articulate, persuasive, and a strong public speaker.
Ability to manage multiple tasks simultaneously, establish priorities, and meet deadlines.
High attention to detail.
Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.
Exceptional organization and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Ability to proficiently use computer programs and company database systems, including Microsoft Office, the internet, and email systems.
Ability to interact and work positively and effectively with staff and residents at all levels.
Ability to work collaboratively and cooperatively within the department and with other departments.
Ability to use a personal automobile to commute to and from assigned communities, walk and/or drive through communities to inspect common areas, and sit and stand for moderate periods.

Nice To Haves

Experience working with developer-controlled communities.

Responsibilities

Read, review, and maintain a strong understanding of Association governing documents, including CC&Rs, Bylaws, Rules and Regulations, and applicable Arizona and federal statutes; partner with AAM’s Management Team to ensure compliance.
Interact frequently with homeowners, vendors, and service providers to promote and maintain high-quality customer service.
Research, create, and distribute communications to owners through newsletters, emails, and the web regarding Association activities and policies.
Solicit, negotiate, and execute contracts for Association vendors and service providers.
Prepare and submit bid specifications and work orders to vendors and service providers as needed.
Plan, budget, advertise, execute, and attend Association events with Board and Committee approval.
Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
Review, analyze, and present monthly management and financial reports; identify discrepancies and work with accounting to resolve them.
Research, prepare, and provide annual budgets to the Board of Directors, working with vendors and service providers to obtain accurate budget data.
Review, modify, code, and approve Association invoices.
Schedule, organize, and facilitate annual Board of Directors meetings and other special meetings, providing leadership and professional guidance as required by Association policy and Arizona law.
Take a proactive approach to management and provide leadership in planning for future growth.
Perform other duties as directed.