Community Manager - Gravity

Greystar Management Services•San Diego, CA

21d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned stabilized apartment property, including team members, activities, and resources, to achieve budgeted financial and operational goals. The role ensures compliance with Company policies and procedures and applicable laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. This position is for a 325-unit community and has a stated schedule of Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs. The Community Manager contributes to budget development and financial performance, oversees leasing and marketing strategy, maintains resident satisfaction, and ensures the property meets safety, cleanliness, and appearance standards. The role supervises property staff, supports the client/owner relationship, and completes accounting, financial, administrative, and other reports. California-based Community Managers also manage lease documentation using the California-specific Lease File Checklist.

Requirements

At least 4 years of community manager experience.
At least 3 years of Yardi experience.
4–6 years minimum of relevant experience applying property management, sales, marketing, and customer service skills to manage apartment operations, resolve complaints, complete financial records and reports, increase sales revenues, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver's license to drive a golf cart on the property; ensure on-site staff with golf-cart access also have valid driver's licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage employees, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Analyze financial statements, marketing information, and operational reports to provide input into property budgets and assess performance patterns.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial status reports.
Review vendor, contractor, and service-provider invoices, reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; issuing required notices; handling evictions; and imposing and collecting permitted fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to concerns and requests and resolving service issues in a timely manner.
Ensure maintenance staff meet Company standards for responding to and completing resident service requests.
Inspect the property regularly and address the condition of buildings, grounds, and amenities to maintain safety, cleanliness, and appearance standards.
Interview, hire, orient, train, and manage property staff performance in accordance with Company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California properties, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Housing discount of up to 100%, subject to discount and unit availability.
Medical, dental, vision, disability, and life insurance.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrued with tenure.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Position may be eligible for weekly, monthly, and/or quarterly bonus programs.