Community Manager

Cardinal Group Companies•Columbus, OH

15d

About The Position

The Community Manager is primarily responsible for protecting, maintaining, and enhancing the value of the community while maximizing the living experience for residents. The role directs and coordinates the community’s overall operational activities, including financial performance, leasing, maintenance, marketing, resident relations, and facility upkeep. The Community Manager leads on-site maintenance technicians, office staff, and leasing team members, and may provide support to other properties through routine local travel.

Requirements

Four years of experience in property management.
Strong working knowledge of leasing, marketing, construction, residential law, and resident relations.
Working knowledge of property management software.
Working knowledge of Microsoft Word, Excel, and the Google platform.
Ability to analyze monthly financial statements and prepare detailed budgets and operating forecasts.
Ability to identify deviations from financial plans, determine causes, and recommend action plans to the company.
Strong written and verbal communication skills.
Ability to understand and carry out industry-specific written and oral directions.
Positive, innovative approach to problem solving.
Ability to present ideas clearly, concisely, understandably, and in an organized manner; negotiate, persuade, and adapt opinions to achieve organizational goals.
Ability to work independently as a project leader and as a team member, and to relate well with others when working at a distance or remotely.
Ability to work efficiently with accuracy, attention to detail, and follow-through.
Excellent time-management and general organization skills.
Neat, professional appearance.
Strong client-relations skills and previous supervisory experience.
Ability to embody Cardinal Culture and Cardinal’s Core Values every day.

Nice To Haves

Entrata property management software experience is preferred.
Preferred career experience includes Property Manager, Property Management, Community Manager, Onsite Property Manager, Apartment Manager, Real Estate, or Manager.

Responsibilities

Demonstrate a positive, professional, and client-oriented attitude toward the company with team members, residents, clients, and the public.
Improve community performance to meet or exceed annual financial and operational goals.
Direct day-to-day loss prevention, risk management, safety and security, maintenance, marketing, leasing, and facility upkeep.
Develop operating income by managing cash flow requirements and leasing strategy.
Analyze and produce monthly financial statements, including operating variances from budget, cash management, and receivables-collection strategies.
Maintain complete and accurate community files and records, including finalized audits to ensure lease data is entered correctly into management software.
Coordinate collection and documentation of revenues in accordance with residents’ lease obligations.
Engage, contract, supervise, and approve invoices for goods and services needed to maintain the community.
Lead on-site maintenance technicians, office staff, and leasing team members.
Manage resident relations, including requests for repairs and maintenance, questions about rent charges, lease issues, and other concerns.
Participate in required Cardinal U training and monitor team members’ participation in Cardinal U.
Follow other instructions and perform related duties assigned by the Team Leader.