Community Manager

Thrive Communities•Seattle, WA

12d•Onsite

About The Position

The Community Manager oversees the financial performance, personnel, operations, resident relations, maintenance coordination, marketing, leasing, and safety of a property. The role ensures that the property is managed in accordance with company policies, budget guidelines, applicable affordable-housing requirements, and service expectations. The manager leads and develops the on-site team, maintains accurate records and reports, supports resident retention, and collaborates with home-office departments, vendors, clients, and leadership. This is a 100% in-person position requiring physical presence at supported sites during normal business hours. The stated schedule is Monday through Friday, 9 a.m. to 6 p.m.; after-hours and weekend support may be required as needed. The role includes regular property inspections and occasional physical tasks such as climbing stairs, bending, pushing or pulling, and lifting.

Requirements

At least 3 years of property management experience or equivalent experience demonstrating proficiency.
At least 6 months of supervisory experience with demonstrated strong leadership skills.
Proficiency in Microsoft Word, Outlook, and Excel.
Notary license required, or ability to obtain one within 3 months of hire.
Ability to provide accurate and timely reports and understand property budgets, property-management accounting, and expense control.
Ability to work in a fast-paced, customer-service-oriented environment and understand industry terminology.
Ability to de-escalate conflict and remain calm and courteous.
Ability to communicate effectively and thoroughly with residents, vendors, subordinates, home-office departments, ownership, and leadership, with cultural awareness and respect for diverse backgrounds.
Ability to work under pressure, meet competing deadlines, work independently and as part of a team, delegate effectively, and respond productively to supervisor feedback and direction.
Strong problem-solving, time-management, organizational, prioritization, and resident-retention skills.
Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
Ability to be physically present at supported sites during normal business hours and communicate in person, by phone, and through virtual platforms.
Ability to walk sites and units, including stairs, uneven surfaces, or construction zones; sit, stand, or walk as needed; and work for prolonged periods at a desk using a computer.
Ability to occasionally bend, stoop, squat, climb stairs, push or pull, reach above the shoulder, and lift frequently up to 25 pounds and occasionally 25–40 pounds.

Nice To Haves

Certified Apartment Manager (CAM) certification.
Intermediate to advanced experience with Yardi/CRM and On-Site.
Experience with reporting accuracy, budgets, property financials, and discussing variances with managers and clients.
Experience with daily pricing and changing market demands and trends.

Responsibilities

Assist with property budgets, follow budget guidelines, oversee rents and collections, process invoices, complete month-end procedures and reports, and safeguard and reconcile the property credit card.
Maintain responsibility for the financial success of the property, including reporting on budget variances and property financials.
Recruit, hire, train, supervise, develop, coach, and, when appropriate, discipline or terminate on-site staff in coordination with leadership and Human Resources.
Conduct bi-annual performance reviews, review and approve timesheets, provide ongoing training, delegate work, and promote accountability and strong working relationships.
Keep lease files current and compliant with applicable affordable program requirements; maintain management records; submit required reports; prepare for audits and annual reporting; and issue notices when necessary.
Ensure the office opens on schedule and maintain the condition of the entire property, including the leasing office, common areas, trash rooms, and model units.
Attend scheduled management meetings and complete assigned training while ensuring associates complete required coursework.
Build a sense of community, provide positive customer service, conduct move-in and move-out inspections with residents, review notices to vacate, and maintain resident communications.
Walk and inspect the property, verify vacant apartment conditions, monitor vacancy and make-ready status, and coordinate apartment reconditioning with maintenance staff.
Oversee or delegate vendor and contractor communications related to scheduling, billing, vendor relations, and certificates of insurance, and monitor maintenance activities.
Monitor market conditions and trends; show the property to prospective residents as needed; and ensure phone calls and emails receive timely, professional responses.
Immediately report liability, property, and workplace injury incidents to the appropriate managers and departments; maintain safety awareness; train the team on safety protocols and PPE; and ensure safety meetings and checklists are completed.
Collaborate productively with home-office departments, follow company policies and procedures, and perform additional duties assigned by the Regional Manager.

Benefits

34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
Housing discount may be available.
Employer-matched 401(k) retirement plan.
Discretionary bonus potential.
Eligibility for earned leasing and renewal commissions.
$0-premium medical, dental, and vision insurance effective the first of the month following the start date.
Fully covered long-term disability insurance.
Fully covered life insurance, with supplemental life insurance options.
24/7 Everyday Assistance Program (EAP).
Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
Pet insurance discounts.
Parking and transit commuter benefits.
Annual professional development reimbursement.
Training opportunities and career progression and growth plans.
Company-wide parties and events.