Community Manager

Brighthaven • South Gate, CA

5d • $25 - $27

About The Position

The Community Manager oversees an assigned residential community efficiently and profitably while fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role calls for professionalism, positive engagement, strong relationship-building, and a collaborative approach with residents, staff, vendor partners, regulatory agencies, and social service organizations. The Community Manager listens to and addresses concerns, seeking support from organizational resources and senior leadership when needed.

The position manages resident services and relations, community finances and operations, staff performance and development, and compliance with property-management rules and applicable laws. The Community Manager is classified as essential staff and is expected to report to work and follow safety and business protocols. The role involves frequent sitting and walking, computer and phone use, and regional travel, as well as occasional physical activities such as squatting, bending, twisting, pushing, and pulling.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to diffuse and respond to resident concerns while avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work effectively under time and other constraints.
• Professional presentation and appearance.
• Familiarity and ability with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.

Responsibilities

• Ensure a positive resident experience throughout the resident life cycle, from move-in to move-out.
• Provide and coordinate resident services, acknowledge complaints promptly, and act to resolve them.
• Advocate for residents by communicating concerns to senior leadership and serving as a resource for community-living issues.
• Manage resident events and retention programs, refer residents to appropriate support services, and maintain confidential resident files.
• Monitor the community’s financial health and manage budgets, rent rolls, projections, and occupancy goals.
• Promote financial growth through marketing and leasing units and developing additional revenue sources.
• Implement systems to achieve zero percent rent delinquency and prepare accurate, timely monthly reports and financial statements.
• Prepare the annual operating budget with the Regional Manager and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate with multiple departments when applicable.
• Coordinate on-site operations, including compliance, vendor relationships, contractor work, rent collection, accounts payable, and budget implementation.
• Set immediate and long-term goals for team members, provide feedback, training, and development, and assess performance.
• Recognize strong performance and address poor performance by establishing clear expectations.
• Foster collaboration, inclusivity, trust, transparency, and effective communication with residents, agencies, owners, and team members.
• Respond to staff concerns, maintenance conditions, resident problems, security breaches, and emergencies.
• Create and supervise personnel schedules to support operational efficiency and maintain the community’s curb appeal.
• Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws.
• Meet local, state, and federal compliance and eligibility requirements; follow employee and management handbooks.
• Respond to potential housing violations and liability concerns and seek Regional Manager approval and guidance within specified parameters.

Benefits

• Health, dental, and vision benefits.
• 401(k).
• Personal time off.
• Paid holidays.
• Opportunities for learning and development through online training platforms, classes, and one-on-one coaching.
• Opportunities for advancement, with an emphasis on promoting from within.
• Flexible work schedules to accommodate employees’ varying needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed