Community Manager

The Michaels Organization•Terre Haute, IN

21d•Onsite

About The Position

The Community Manager has full on-site, day-to-day responsibility for property management activities and functions, ensuring that the property remains in good physical condition and maintains stable fiscal operations. The role provides residents with a clean, well-maintained community and oversees all phases of property operations, including staff leadership, budget preparation and control, administration, property maintenance, leasing and collections, financial and administrative reporting, resident relations, and management of the property’s financial resources and assets. The Community Manager manages and coordinates employees, leasing and marketing, resident eligibility and compliance, financial records, contractors, inspections, and relationships with residents and service providers. The position is primarily based in an office but also requires visiting resident units, showing units, and walking the property. Evening and weekend work and on-call emergency or maintenance response may be required.

Requirements

Two or more years of experience in multifamily residential property management.
Multifamily residential leasing experience.
High school diploma or equivalent.
Ability to obtain required certifications or licenses within one year.
Professional appearance and ability to resolve conflicts professionally.
Strong organizational skills, attention to detail, and ability to maintain accurate and legible financial records.
Valid driver's license, driving record, and vehicle in most cases; exceptions may apply.

Nice To Haves

Direct employee supervision experience.
Accredited Resident Manager designation or similar.
Accounting, financial, or administrative background.
Tax Credit, Section 8, or public housing experience.
Two or more years of college.
Required certifications or licenses.

Responsibilities

Manage, direct, train, and ensure the safety of employees assigned to the property; assess emergencies, make sound business judgments, and respond when management support is unavailable.
Hire staff for approved openings, conduct training and performance evaluations, recommend salary increases, and counsel, discipline, or terminate employees in accordance with company policy.
Establish schedules and assign office, routine, and emergency work; approve and schedule paid and unpaid staff time off.
Train staff in safe operating procedures and report accidents and emergency situations to appropriate personnel.
Create and execute marketing campaigns for rental units, promote and show the property and units, prepare and process lease documents, and respond to market and competition conditions while complying with applicable laws.
Ensure residents meet eligibility and compliance requirements established by applicable local, state, and federal agencies, and address non-compliance.
Assist with preparing and implementing the annual budget; maintain accurate property financial records, payroll records, bank deposits, cash accounts, and required vacancy reports.
Supervise outside contractors, assess physical property needs, negotiate vendor contracts, and ensure work is completed by agreed deadlines.
Direct office and maintenance staff during move-in and move-out activities and agency inspections.
Work with residents, resident organizations, and resident services providers to resolve issues, make improvements, and maintain positive relations.
Comply with company accounting and operations directives, policies, and procedures.
Inspect the property, document deficiencies, make improvements, and take required action according to company guidelines.
Obtain required company, state, or agency certifications or licenses within the first year of employment and maintain compliance with applicable laws, policies, and certification requirements.
Perform other duties as assigned.