Community Manager

Boulevard

21d•$89,100 - $114,500•Remote

About The Position

Boulevard is hiring its first dedicated owner of the company’s customer community. The Community Manager will research where salon, spa, medspa, and wellness customers gather online, recommend where Boulevard should establish a presence, and develop and run the company’s owned community strategy and platforms. The role also manages Boulevard’s reputation on review sites and ensures customer feedback reaches the teams equipped to act on it. In collaboration with Content and Social, the Community Manager will identify influential community members who may be suitable for formal influencer partnerships. This is an opportunity to shape the community strategy from the ground up and have a visible impact on customers who run self-care businesses. The position is fully remote within the United States, with occasional travel for trade shows, brand events, and video shoots.

Requirements

5–7 years of experience in strategy- and execution-heavy community roles.
Experience developing a community strategy from an ambiguous starting point, including identifying where an audience gathers and making the case for investment.
Experience managing a brand’s presence and reputation on review sites such as G2, Capterra, and Trustpilot.
Experience building moderation and escalation workflows for an online community.
A track record of collaborating with teams such as demand generation, support, product, or customer success to turn community feedback into action.
Strong written communication and sound judgment when handling sensitive or difficult public conversations.
Deep customer empathy and urgency in responding to customers and connecting them with the right people.
Strong relationships and credibility within the beauty, wellness, salon, or spa community, including familiarity with relevant forums and voices.
A degree in marketing, journalism, communications, business, or a relevant field, or equivalent experience of 5 or more years.

Nice To Haves

Experience launching or managing a branded Reddit presence.
Experience in beauty, wellness, salon, or spa.
Experience monitoring and managing feedback from Facebook groups.

Responsibilities

Research and map where Boulevard’s customers are active online.
Propose an owned community strategy and platform roadmap.
Launch and operate Boulevard’s owned community platform or platforms, including moderation and engagement.
Monitor and respond to reviews on sites such as G2, Capterra, and Trustpilot.
Partner with Support, Product, Education, and Paid teams to route feedback appropriately and ensure it is addressed.
Collaborate with Content and Social teams to help define Boulevard’s influencer program and recommend influential community members for partnerships.
Track and report on engagement, sentiment, and retention metrics.
Travel occasionally for trade shows, brand events, and video shoots.

Benefits

Competitive base pay and eligibility for a performance bonus.
Equity participation for all full-time employees.
Comprehensive medical coverage, with up to 100% employee premium coverage and 75% dependent coverage.
An annual $1,200 employer HSA contribution for eligible plans.
100% covered dental, vision, life, and disability insurance.
12 weeks of fully paid U.S. parental leave for all new parents.
Flexible paid time off and 10 U.S. company holidays.
A $200 home office setup allowance and $50 monthly work-from-home reimbursement.
$200 quarterly Boulevard Bucks.
One Medical membership.
Employee Assistance Program.