Community Manager | Camden Franklin

Camden•Nashville, TN

24d

About The Position

Camden’s Community Managers are customer-focused leaders responsible for the overall operation and profitability of a multifamily community. They build, develop, and mentor high-performing teams that provide Living Excellence while working to maximize community income, occupancy, and net operating income (NOI). The Community Manager supports Camden’s brand and values and seeks to provide an exceptional experience for customers and team members while meeting community and organizational goals. The role involves setting and executing strategic plans, leading customer service and marketing efforts, managing community performance and expenses, developing employees, and maintaining knowledge of the industry and local market. The Community Manager ensures compliance with company policies and applicable laws and regulations, and may provide property-management input during new development or rehabilitation work. The position is intermittently sedentary but requires daily mobility, including climbing stairs to tour, show, and inspect apartments. It involves repetitive hand and wrist motion while using a computer and writing, working in a typical office setting with daily outdoor exposure while touring the community, and handling stressful and varied work situations. The role requires long hours and irregular schedules, including weekends, and periodic automobile travel; airline, out-of-town, or overnight travel may also be required. Attendance and punctuality are essential. Camden may change responsibilities to meet business needs. Employees must be able to perform essential functions, with or without reasonable accommodation.

Requirements

At least 3 years of on-site residential property management experience.
Ability to meet and exceed sales and customer service objectives.
Positive attitude, strong work ethic, and ability to lead and motivate others.
Ability to manage change successfully and lead through adversity.
Clear understanding of business concepts, processes, and strategic thinking.
Comprehensive knowledge of multifamily operations, including people management, financial reporting, problem-solving, sales, maintenance, and resident relations.
Ability to work a varied schedule, including weekends and holidays as required, and regularly work long hours and irregular schedules.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Professional written and verbal communication skills.
Ability to perform essential job functions, with or without reasonable accommodations.
Attendance and punctuality.

Nice To Haves

Bachelor’s degree preferred.
Supervisory experience preferred.
Recognized designation in property management is a plus.

Responsibilities

Oversee the overall operation and success of the community, meeting goals related to customer sentiment, occupancy, retention, NOI, expense management, and other performance expectations.
Create strategic plans to achieve individual and community performance goals and exceed submarket occupancy and rent-growth performance.
Ensure the team provides excellent service to prospects, residents, guests, and vendors at every point of contact.
Communicate organizational goals to the team and encourage individual and team accountability.
Recruit, coach, motivate, and develop team members, aligning their strengths and professional goals with organizational objectives.
Build strong working relationships with team members, peers, leadership, and support departments.
Lead creative marketing and social media strategies to increase property traffic.
Maintain knowledge of the industry, competition, and market to evaluate community performance and improve results.
Pursue continual learning and encourage team members to take responsibility for their learning and development.
Promote a workplace environment aligned with Camden’s commitment to being a great place to work.
Comply with Camden policies, procedures, and applicable laws, including fair housing and employment laws.
Ensure community compliance with safety standards and industry and state, city, and federal requirements.
As needed, oversee new development or rehabilitation work, including market surveys and strategies, providing property-management input to construction teams or contractors, touring apartments, and punch-out work.
Lead by example by maintaining a professional image and customer-focused attitude.
Tour, show, and inspect apartments daily.
Travel by automobile for work-related activities and, as needed, travel by air or take out-of-town or overnight trips.