Community Manager

Hawthorne Residential Partners • Asheville, NC

2d

About The Position

The Community Manager leads all aspects of apartment community operations, serving as a team coach, Live It culture ambassador, and business strategist. The role oversees financial performance, leasing success, vendor partnerships, resident satisfaction, and day-to-day operations. The manager develops and supports the team to promote consistent performance, strong occupancy, and a thriving community environment.

The position also supports leasing by conducting tours, responding to prospective residents, guiding applicants through the leasing process, and ensuring lease and renewal documents are completed accurately and on time. The manager helps maintain a clean, welcoming community and creates social media content to promote resident events and engagement.

The schedule is based on a 40-hour week. The leasing office is open Monday through Friday, 9:00 AM–6:00 PM, and Saturday, 10:00 AM–4:00 PM; one weekday off is provided each week. Evening and weekend availability may be required for resident events or community needs.

Requirements

• High school diploma or GED equivalent.
• Two years of property management experience, including Leasing Consultant and Assistant Community Manager experience.
• Valid driver's license.
• Effective communication skills when working with team members, vendors, prospects, clients, and other teams.
• Ability to interpret financial reports and make informed decisions while considering budget constraints.
• Ability to resolve residential conflicts and disputes professionally.
• Customer-focused approach and commitment to providing excellent service.
• Ability to lead with empathy while maintaining accountability and standards.
• Enthusiastic, passionate, and driven approach to day-to-day operations.

Nice To Haves

• Six months of multifamily Community Manager experience.
• Experience with Yardi, Knock, and Microsoft software.
• CAM, CAPS, real estate license, and/or property management license.

Responsibilities

• Manage budgets, rent collection, and community financial reporting.
• Oversee move-outs, deposit accounting, and delinquency tracking.
• Maintain accurate records using platforms such as Yardi and Knock.
• Ensure compliance with company policies and legal standards.
• Conduct regular inspections to maintain curb appeal and quality.
• Drive leasing, renewals, and pricing strategies to meet occupancy goals.
• Partner with maintenance on work orders and preventative care.
• Oversee vendor services and ensure quality, safety, and timeliness.
• Build a strong, positive team culture across office and maintenance teams.
• Hire, train, and coach team members to meet performance goals.
• Host weekly team meetings to align on goals and celebrate wins.
• Lead with empathy while upholding accountability and standards.
• Address escalated resident concerns professionally and with care.
• Plan and lead resident events to improve satisfaction.
• Monitor and respond to online reviews to manage the community’s reputation.
• Maintain communication with leadership and ownership groups.
• Conduct tours, respond to leads, and guide prospective residents through the leasing process.
• Identify prospect needs, showcase available homes, and invite prospects to join the community.
• Ensure lease applications, renewals, and related documents are completed accurately and on time.
• Meet occupancy goals through effective leasing and resident retention.
• Create and manage community social media content highlighting resident events and promoting engagement.
• Ensure the office, amenities, and common areas are clean and welcoming.
• Interpret financial reports and make informed decisions within budget constraints.
• Resolve resident conflicts and disputes professionally.
• Provide training and development opportunities for team members.

Benefits

• Monthly leasing and renewal commissions and quarterly performance bonuses in addition to salary.
• Career Path Program and learning and development support.
• Dental insurance.
• Medical and vision coverage.
• Health and wellness incentives.
• 401(k) retirement match program.
• Paid time off, including a birthday day off.
• Paid sick time off.
• Pet insurance plans.
• Paid maternity, paternity, and adoption leave options.
• Telehealth access to doctors 24/7/365.
• Company-paid life insurance.
• Retirement planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED