Community Manager

The Michaels Organization•Honolulu, HI

12d•Onsite

About The Position

The Community Manager has full on-site, day-to-day responsibility for property management activities and functions, ensuring the property is maintained in good physical condition and operates with fiscal stability. The role oversees all phases of property operations, including staff leadership, budget preparation and control, administration, maintenance, leasing, collections, financial and administrative reporting, resident relations, and the property's financial resources and assets. The goal is to provide residents with a clean, well-maintained community. The Community Manager leads and supports on-site staff, manages leasing and compliance, oversees contractors and inspections, and works with residents and service providers. The position is primarily office-based, with regular work throughout the property and possible evening, weekend, and on-call responsibilities.

Requirements

Two or more years of experience in multifamily residential property management.
Multifamily residential leasing experience.
High school diploma or equivalent.
Professional appearance and ability to resolve conflicts professionally.
Strong organizational skills, attention to detail, and ability to maintain accurate, legible financial records.
Valid driver's license, driving record, and vehicle in most cases; exceptions may apply.
Ability to obtain required certifications or licenses within one year.

Nice To Haves

Experience directly supervising employees.
Accredited Resident Manager designation or similar.
Accounting, financial, and administrative background.
Tax Credit, Section 8, or public housing experience.
Two or more years of college.
Required certifications or licenses.

Responsibilities

Manage, direct, train, and ensure the safety of employees assigned to the property; assess emergencies and make sound decisions when management support is unavailable.
Hire staff for approved openings, conduct performance evaluations, recommend salary increases, and counsel, discipline, or terminate direct reports in accordance with company policy.
Set schedules and assign office, routine, and emergency work; approve and schedule paid and unpaid time off.
Train staff in safe operating procedures and report accidents and emergency situations to appropriate personnel.
Create and execute rental marketing campaigns; promote and show the property and units; prepare, process, modify, and sign lease agreements and related forms.
Monitor competition and market conditions and adjust business and marketing models to remain competitive and comply with applicable laws.
Ensure residents meet applicable local, state, and federal compliance and eligibility requirements, and address non-compliance promptly.
Assist with preparing and implementing the annual budget; maintain accurate financial records, including payroll, bank deposits, and cash accounts; prepare vacancy reports as required.
Supervise contractors, assess physical needs, negotiate vendor contracts, and ensure work is completed by agreed deadlines.
Direct office and maintenance staff during move-in and move-out activities and agency inspections.
Work with residents, resident organizations, and resident service providers to address issues, improve the community, and maintain positive relations.
Comply with company accounting and operations directives, policies, and procedures.
Inspect the property, document deficiencies, make improvements, and take required actions according to company guidelines.
Obtain company-, state-, or agency-required certifications or licenses within the first year and remain current with applicable laws, policies, and certifications.
Perform other duties as assigned.