Community Manager

Woda Cooper•Wintersville, OH

22d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of Meridian Greene I & II, affordable housing communities in Wintersville, Ohio. The role covers resident relations, leasing, compliance, financial performance, and property operations. Working with residents, vendors, and the regional support team, the Community Manager helps maintain safe, well-managed communities, provides customer service, and supports the company’s commitment to quality affordable housing.

Requirements

Must be at least 18 years old.
High school diploma or GED.
Outgoing, friendly, customer-oriented demeanor.
Excellent interpersonal, sales, and customer service skills.
Excellent verbal and written communication skills.
Detail-oriented and organized.
Demonstrated ability to lead and develop a team of associates.
Understanding of property management laws, guidelines, and best practices.
Proficiency in Microsoft Office Suite or related software.
Travel to community locations and surrounding markets is required.
Valid driver’s license and insurance.
Able to sit at a desk and work on a computer for prolonged periods, as well as stand and walk, give tours, and meet with potential tenants.
Able to lift up to 15 pounds at a time and traverse properties with stairs in varied weather conditions.

Nice To Haves

Experience working in affordable housing programs, including one or more of LIHTC, Section 8, and HUD.
Experience with property management-related software.
Familiarity with Fair Housing laws.

Responsibilities

Maintain positive interactions with residents and the public to strengthen the community image and resident retention.
Manage leasing, including responding to inquiries, greeting and showing apartments to prospects, processing applications and deposits, verifying applicant information, following up with prospects, and ensuring leases and annual certifications are executed and renewed on time.
Maintain the community’s curb appeal and ensure the property is welcoming and attractive.
Protect the confidentiality of prospect and resident information.
Securely handle rents and other on-site funds, make daily deposits, and maintain records.
Oversee rent collection and posting, monitor collections, pursue delinquent accounts, issue resident notices, and attend court proceedings as needed.
Screen and score rental applicants, control delinquency, and promptly send bad debt files to collections.
Create a customer-centered service culture through proactive hospitality with prospects, residents, family members, and associates.
Administer the operating budget and control monthly expenses, using a budget control log where applicable.
Compile complete credit and income information and verification documents for prospective residents and recertifications, and submit them to Compliance for approval.
Maintain resident files in compliance with SHFA, governmental, lender, and investor commitments.
Track scheduled unit inspections and ensure preventative maintenance is completed.
Approve vacant units as market-ready and provide feedback or work orders to maintain company standards.
Walk and inspect the property daily; schedule capital improvements and repairs, obtain bids using common specifications, and submit them to the Regional Manager for approval.
Ensure financial reporting, records, and paperwork are completed correctly and on time.
Review capital maintenance recommendations and submit them to the Regional Manager for approval.
Monitor neighborhood market conditions.
Ensure residents follow lease terms and community rules and regulations.
Develop and implement positive resident relations programs.
Participate in company-sponsored continuing education and training seminars.
Report work-related injuries promptly to People Operations, the Regional Manager, and Incident Reporting.
Promptly report property loss or liability issues involving staff, residents, or guests.
Read and follow company policies and procedures; respond to email promptly; complete assigned training; and learn to use company-related software.
Respond to after-hours and weekend emergencies related to injuries or property damage.
Communicate effectively with residents, associates, and vendors, and report to work dependably and on schedule.
Perform other related duties or training as assigned.