Community Manager

MMS Group•Fairfield, OH

22d•$75,000 - $80,000

About The Position

The Community Manager leads the operational, financial, and cultural performance of a residential property. The role is responsible for resident satisfaction, team development, occupancy and rental income performance, expense management, compliance, and asset preservation. The manager coaches and develops a high-performing site team, creates and implements improvement plans when performance falls short, and keeps leadership informed. The position may also earn monthly commissions.

Requirements

High school diploma or GED.
1–3 years of residential property management experience as a Community Manager or in a similar role.
1–3 years of multifamily housing experience.
Experience with OneSite.
Demonstrated property-management success and strong financial, leasing, marketing, and resident-relations skills.
Proficiency in Microsoft Office and RealPage systems, including OneSite, AIRM, and Ops Technology.
Understanding of Fair Housing, ADA, FCRA, OSHA, landlord-tenant laws, and applicable state and local codes.
Strong leadership, coaching, team-building, conflict-resolution, multitasking, organizational, communication, and problem-solving abilities.
Ability to build effective relationships with peers, leadership, residents, and external partners.
Ability to lift, push, or pull up to 40 pounds.
Valid driver’s license and reliable personal vehicle.
Ability to work one weekend per month.
Ability to travel to other sites, including out-of-state and overnight travel, as needed.

Nice To Haves

Bachelor’s degree in Business or Marketing.
CAM or ARM certification.

Responsibilities

Prepare and monitor budgets and manage property performance, including occupancy, rental income, bad debt, and expenses.
Prepare, track, and report financial information, including payroll, overtime, petty cash, rent collection, delinquency, evictions, FAS, damages, and security deposit reconciliations.
Use required operational technologies, including RealPage products, to track performance, manage purchasing, maintain purchase order compliance, and ensure accurate data.
Develop performance improvement plans and collaborate with and inform the Regional Property Manager, Asset Manager, and DOO.
Walk, oversee, and inspect the property, documenting findings in applicable systems.
Complete move-in, move-out, vacancy, and annual unit inspections; enforce applicable housing, safety, health, and local requirements; assess and post charges and issue resident notices.
Maintain a neat, organized leasing office and consistent office hours.
Attend management meetings, complete assigned training, and ensure team training compliance.
Report liability and property incidents promptly and submit workers’ compensation documentation on time.
Motivate the site team, promote teamwork, and recruit, onboard, retain, coach, and develop employees.
Conduct performance reviews, create growth plans, manage corrective actions, and lead counseling and termination processes when necessary.
Lead weekly team meetings and apply personnel and departmental policies consistently.
Oversee timecards, overtime, PTO, attendance, dress code, and uniform requirements.
Maintain resident satisfaction through timely service, proactive communication, and conflict resolution.
Communicate resident notices, enforce community rules, develop retention programs, host and attend resident events, and maintain renewal performance.
Manage compliant move-ins and move-outs and complete leases, renewals, and addendums.
Monitor, solicit, and respond to social media reviews in accordance with brand standards.
Counsel delinquent residents and participate in court hearings or appeals as needed.
Refer residents to appropriate economic, social, legal, or health support agencies.
Oversee leasing strategy, pricing, renewals, advertising, social media, competitor tracking, and market surveys in alignment with leadership and AIRM guidance.
Ensure leasing teams meet closing and shopping-report targets; maintain professionally branded resident-facing materials.
Manage the CRM, respond to unmanaged leads within 24 hours, follow up on leads according to policy, show vacant apartments, and follow leasing procedures.
Complete approved credit, criminal, and background checks for applicants.
Partner with maintenance leadership to ensure service requests are logged, addressed within 24 hours, and closed promptly, communicating delays to residents.
Ensure preventative maintenance, safety checklists, inspections, curb appeal, cleanliness, and safety standards are maintained, including OSHA and MSDS compliance.
Oversee make-ready work and vendor and contractor work related to buildings and grounds.
Ensure emergency-call availability personally or through designated team members.
Keep community-owned tools, materials, equipment, and shop areas secure, clean, and organized.
Perform additional duties as assigned.

Benefits

12 paid holidays plus a Celebrate YOU Day.
Up to 12 days of PTO in the first year, including vacation, personal, and sick time, with increases based on tenure.
Medical, dental, and vision plans for employees and their families, starting the first of the month after 60 days of employment.
Company-paid Health Reimbursement Account.
Company-paid life insurance and Long-Term Disability coverage.
401(k) with a company match of 20 cents per dollar contributed, on up to 5% of pay.
Paid maternity, adoption, and parental leave after two years of service.
Paid bereavement leave.
Company-paid certifications and licensing.
Complimentary access to GoldOller community amenities, including pools, fitness centers, and wellness classes.
Potential to earn monthly commissions.