Community Manager

The Michaels Organization • Jane Lew, WV

11d • Onsite

About The Position

The Community Manager has full on-site, day-to-day responsibility for property management activities and ensures the property is maintained in good physical condition and stable fiscal operation, providing residents with a clean, well-maintained community. The role oversees all phases of property operations, including staff leadership, budgeting, administration, maintenance, leasing and collections, reporting, resident relations, and management of property finances and assets.

The Community Manager leads and trains property staff; manages hiring, scheduling, performance evaluations, and employee matters; oversees leasing and marketing; ensures resident eligibility and compliance; maintains financial records; supervises contractors; coordinates move-ins, move-outs, and inspections; and works with residents and service providers to address issues and maintain positive relations. The role also requires ongoing property inspections, compliance with company policies and applicable laws, and obtaining required certifications or licenses within the first year.

The position is primarily based in an office, with regular property inspections and resident-facing work that may involve entering units, showing apartments, walking the property, and climbing stairs. Evening and weekend work, as well as on-call responses to emergencies or maintenance issues, may be required. The salary is $42,000 per year. The posting also offers a $3,000 sign-on bonus, paid in two installments, and a quarterly KPI bonus of up to 10% annually.

Requirements

• High school diploma or equivalent.
• At least two years of experience in multifamily residential property management.
• Multifamily residential leasing experience.
• Ability to resolve conflicts professionally and maintain a professional appearance.
• Strong organizational skills and attention to detail, with the ability to maintain accurate and legible financial records.
• Valid driver's license, acceptable driving record, and a vehicle in most cases; exceptions may apply.
• Ability to meet residents in their units, show units, inspect the property, and climb stairs in a multistory facility.
• Ability to work evenings and weekends and respond on call to emergency or maintenance situations when required.
• Ability to obtain required certifications or licenses within one year of employment.

Nice To Haves

• Direct supervision of employees in multifamily residential property management.
• Accredited Resident Manager designation or similar credential.
• Two or more years of college.
• Accounting, financial, and administrative background.
• Tax Credit, Section 8, or public housing experience.
• Required certifications or licenses, or the ability to obtain them within one year.

Responsibilities

• Manage, direct, train, and promote the safety of property employees; assess emergencies and make sound business judgments when management support is unavailable.
• Hire for approved openings, train employees, conduct performance evaluations, recommend salary increases, and counsel, discipline, or terminate staff as needed under company policy.
• Establish staff schedules and assignments, and approve and schedule paid and unpaid time off.
• Train staff in safe operating procedures and report accidents and emergency situations to appropriate personnel.
• Create and execute rental marketing and leasing campaigns; conduct property and unit tours; prepare, process, modify, and sign leases and related forms; monitor market conditions and adjust business and marketing models as needed.
• Ensure residents meet applicable local, state, and federal compliance and eligibility requirements, and address noncompliance promptly.
• Assist with preparation and implementation of the annual budget; maintain accurate property financial records, payroll records, bank deposits, and cash accounts; and maintain vacancy reports required by corporate, investors, and monitoring agencies.
• Supervise outside contractors, assess physical needs, negotiate vendor contracts, and ensure work is completed by agreed deadlines.
• Direct office and maintenance staff during move-in and move-out processes and agency inspections.
• Work with residents, resident organizations, and resident services providers to address issues, make improvements, and maintain positive relations.
• Comply with company accounting and operations directives, policies, and procedures.
• Inspect the property, document deficiencies, make improvements, and take required actions in accordance with company guidelines.
• Obtain certifications or licenses required by the company, state, or agencies within the first year of employment, and remain current with applicable laws, policies, and certification requirements.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Children may apply for the Michaels Employee Scholarship Program.
• Professional development opportunities.
• $3,000 sign-on bonus, paid in two installments.
• Quarterly KPI bonus of 2.5% per quarter based on performance, up to 10% annually.
• Competitive wage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED