Community Manager

Cover Genius • San Francisco, CA

1d • Hybrid

About The Position

Cover Genius is hiring a Community Manager for its Marketing Team. This Specialist-level role owns the company’s day-to-day social channels and community presence, helping shape community strategy, strengthen platform presence, and connect Marketing with Customer Success. The role also partners with the Talent team on employer branding, Glassdoor, and recruitment marketing content.

The Community Manager manages publishing and engagement across social channels, responds to customer inquiries and complaints, escalates issues to Customer Success, and works with Communications to triage potential PR risks. The role also monitors review and community platforms, maintains company profiles, develops audience-growth strategies, and reports on community metrics, sentiment, and response times.

The position is based in or requires commuting to Cover Genius’s San Francisco office. The team works in a hybrid arrangement: from home on Wednesdays and Thursdays, and in the office on Mondays, Tuesdays, and Fridays, with flexibility around start and finish times. The cash compensation range is $76,000–$115,000, varying based on experience.

Requirements

• 3–5 years of experience in community management or social media marketing.
• Hands-on experience managing brand accounts across LinkedIn, X, Facebook, and Instagram.
• Familiarity with Reddit, G2, and TrustRadius.
• Exceptional copywriting and editing skills, including the ability to write empathetically and maintain a consistent brand voice.
• Proven experience partnering with Customer Success or Support teams to resolve customer issues.
• Familiarity with social media management and listening tools such as Sprout Social, Hootsuite, or HubSpot.
• Bachelor’s degree in Marketing, Communications, or a related field.
• Must be based in or willing to commute to the San Francisco office.
• Exceptional judgment and resourcefulness to diagnose community issues and implement solutions before they become PR risks.
• Ability to handle sensitive customer complaints with patience and tact.
• Ability to collaborate across Marketing, Customer Success, and Talent.
• Curiosity and adaptability, with awareness of internet culture, emerging platforms, and digital trends.

Nice To Haves

• Experience in B2B technology, SaaS, InsurTech, or FinTech.
• Prior exposure to recruitment marketing, employee advocacy, or Glassdoor management.

Responsibilities

• Manage day-to-day operations and publishing across LinkedIn, X, Facebook, Instagram, and Glassdoor.
• Monitor comments, mentions, and direct messages, and foster active, brand-aligned conversations.
• Serve as the primary point of contact for customer inquiries and complaints on social channels.
• Partner with Customer Success to resolve customer issues and collaborate with Communications to triage potential PR risks.
• Monitor and engage on Reddit, TrustRadius, G2, and other peer-review or community platforms.
• Audit and update profiles to keep branding, messaging, and the company value proposition consistent and current.
• Execute data-driven strategies to expand audience reach and improve engagement.
• Analyze and report monthly on community growth metrics, sentiment, and response times.
• Manage the Glassdoor profile, coordinate with Talent on sensitive reviews, and track rating trends.
• Partner with Talent to build a recruitment content calendar covering employee spotlights, culture content, and open roles, and drive employee advocacy initiatives.

Benefits

• Hybrid work environment, with remote work on Wednesdays and Thursdays and office attendance on Mondays, Tuesdays, and Fridays.
• Flexible start and finish times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level