Community Manager

Core Spaces•College Park, MD

6d•Onsite

About The Position

The Community Manager serves as the on-site business and operational leader for an assigned Core Spaces community. The role drives property performance through leadership, financial accountability, operational execution, leasing performance, resident experience, and team development. The manager oversees all aspects of community operations and uses independent judgment to balance resident needs, operational priorities, financial objectives, staffing resources, and business goals. The Community Manager partners with residents, parents, university stakeholders, vendors, maintenance teams, and corporate partners to ensure efficient operations, achievement of performance goals, and a high-quality living experience. The position is based on-site and requires availability for additional hours, including evenings, weekends, and overtime when necessary.

Requirements

High school diploma required.
At least 4 years of property management experience, preferably in student housing, multifamily, hospitality, or a related industry.
Demonstrated experience leading teams, managing operations, and driving property performance.
Strong financial acumen, including budgeting, forecasting, expense management, and performance analysis.
Experience managing leasing performance, occupancy goals, resident retention initiatives, and customer service operations.
Ability to make sound decisions, prioritize competing demands, and manage multiple responsibilities in a fast-paced environment.
Strong communication, leadership, coaching, problem-solving, and relationship-building skills.
Proficiency with Microsoft Office and property management software platforms.
Availability to work on-site for the required schedule and to work additional hours, including evenings, weekends, and overtime when necessary.
Ability to regularly lift and move objects weighing up to 50 pounds.

Nice To Haves

Bachelor’s degree.
Experience with student housing operations, leasing performance, occupancy management, and large-scale turn execution.
Experience with Entrata, Yardi, or other property management systems.
Experience with lease-up communities, new developments, or high-growth assets.
Experience building and developing high-performing teams.
Experience with financial analysis, operational reporting, and performance management.
Experience with university partnerships, resident engagement initiatives, and reputation management strategies.

Responsibilities

Build, lead, and develop the on-site team across leasing, operations, resident experience, and maintenance.
Set performance expectations, hold team members accountable, provide coaching and feedback, conduct performance evaluations, and support employee development.
Partner with Talent Acquisition and People Operations on hiring, onboarding, employee relations, performance management, and staffing initiatives.
Ensure staffing levels, schedules, and resources meet business needs and resident expectations.
Own property-level budgeting, forecasting, and financial performance.
Monitor revenue, occupancy, delinquency, expenses, concessions, and variances, and take corrective action as needed.
Analyze financial performance and identify opportunities to improve NOI through revenue growth, expense optimization, operational efficiencies, and resident retention.
Partner with Revenue Management on pricing strategies, leasing velocity, renewal performance, market conditions, and occupancy goals.
Review and approve expenditures and ensure financial controls, reporting, approvals, reconciliations, and documentation are maintained.
Oversee day-to-day property operations and ensure company standards, policies, workflows, and reporting requirements are followed.
Manage vendor relationships, contracts, service agreements, and third-party partnerships.
Proactively identify and address operational risks and support major initiatives, including move-in, move-out, unit turns, resident events, and special projects.
Drive leasing performance across traffic generation, conversion, renewals, retention, and occupancy.
Monitor leasing funnel performance, conversion rates, traffic sources, competitive positioning, and leasing trends; develop and implement strategies based on results and market conditions.
Partner with Marketing on campaigns that generate qualified traffic and support occupancy goals.
Lead renewal, retention, resident engagement, and reputation management strategies.
Establish expectations for a hospitality-driven resident experience and serve as the primary escalation point for complex resident concerns, complaints, disputes, and service recovery.
Monitor resident feedback, satisfaction trends, online reviews, and reputation metrics, and build positive relationships with residents, parents, guarantors, university representatives, and local stakeholders.
Represent the community professionally as an ambassador for the Core Spaces brand.
Partner with Maintenance leadership to support service delivery, operational readiness, asset preservation, work order completion, preventative maintenance, unit turns, and property condition standards.
Support capital improvement planning and execution, and ensure common areas, amenities, units, and grounds meet company standards.
Maintain compliance with safety requirements, risk management protocols, regulatory obligations, company policies, legal requirements, and fair housing regulations.
Maintain accurate payroll, resident records, documentation, reporting, and administrative processes; prepare for and support audits, compliance reviews, and inspections.
Identify operational, financial, resident, and compliance risks and implement mitigation strategies.
Work the full required shift on-site; be available for additional hours, evenings, weekends, and overtime when necessary, including move-outs, turns, and move-ins extending beyond normal full-time hours.
Regularly lift and move objects weighing up to 50 pounds as required.
Perform other duties and responsibilities as assigned.

Benefits

A culture that provides a sense of belonging.
Competitive pay.
Generous paid time off.
Paid 14 or more holidays, including the employee’s birthday.
Cell phone stipend.
Paid parental leave beginning after 90 days.
Paid volunteer time off.
Health plan options beginning within at least 30 days of employment.
Yearly subscription to a meditation app.
Employee Assistance Program for confidential support services.
Company retirement options including a 401(k) with matching and a Roth account option.