Community Manager

The Michaels Organization•South Park Twp, PA

20d•Onsite

About The Position

The Community Manager has full on-site day-to-day responsibility for property management activities and ensures that properties under their control are maintained in good physical condition and operate with fiscal stability, providing residents with a clean and well-maintained community. The role manages and coordinates all phases of property operations, including staff leadership, budget preparation and control, administration, property maintenance, leasing and collections, financial and administrative reporting, resident relations, and control of property financial resources and assets. The position is primarily based in an office environment, with work also taking place in resident units and throughout the property. The Community Manager may show units, inspect the property, and work in multi-story facilities that require climbing stairs. The role may involve exposure to cleaning solvents, paint fumes, and landscaping chemicals. Evening and weekend work may be required, as may on-call responses to emergencies or maintenance situations. The salary range is $42,000–$45,000 per year. The company offers competitive wages and a benefits package that includes medical, dental, vision, and prescription coverage, paid time off, a 401(k) plan with company match, and access to the Michaels Employee Scholarship Program for teammates’ children. The company also offers professional development opportunities and a team-oriented, inclusive culture.

Requirements

Two or more years of experience in multifamily residential property management.
Multifamily residential leasing experience.
High school diploma or equivalent.
Ability to obtain required certifications or licenses within one year of employment.
Professional appearance and ability to resolve conflicts professionally.
Strong organizational skills, attention to detail, and ability to maintain accurate and legible financial records.
Valid driver’s license, driving record, and vehicle in most cases, with exceptions potentially applicable.
Ability to meet residents in their units, show units to potential residents, walk around the property, and climb stairs in multi-story facilities.
Ability to work evenings and weekends when required and respond on call to emergency or maintenance situations.

Nice To Haves

Experience directly supervising employees.
Accredited Resident Manager designation or similar.
Accounting, financial, and administrative background.
Tax Credit, Section 8, or public housing experience.
Two or more years of college.
Required certifications or licenses, or the ability to obtain them within one year.

Responsibilities

Manage, direct, train, and promote the safety of employees assigned to the property; assess emergencies, make sound business judgments, and respond when management support is unavailable.
Hire staff for approved openings, train employees, conduct performance evaluations, recommend salary increases, and counsel, discipline, or terminate employees in accordance with company policy.
Establish schedules and assign office, routine, and emergency work; approve and schedule staff paid and unpaid time off.
Train staff in safe operating procedures and accurately report accidents and emergencies to appropriate personnel.
Create and execute rental-unit marketing campaigns, including promotions and property and unit tours; prepare, process, modify, and sign leases and related forms; monitor competition and market conditions and adjust business and marketing models while maintaining compliance with applicable laws.
Ensure residents meet eligibility and compliance requirements established by relevant local, state, and federal agencies, and address non-compliance promptly and appropriately.
Assist with preparing and implementing the annual budget; maintain accurate property financial records, including payroll, daily bank deposits, and cash accounts; maintain vacancy reports required by corporate, investors, and monitoring agencies.
Supervise outside contractors, assess physical needs, negotiate vendor contracts, and ensure work is completed by agreed deadlines.
Direct office and maintenance staff in move-in and move-out activities and agency inspections and processes.
Work with residents, resident organizations, and resident-services providers to address issues, make improvements, and maintain positive relationships.
Comply with company accounting and operations directives, policies, and procedures.
Inspect the property continuously, record deficiencies, make improvements, and take required actions in accordance with company guidelines.
Obtain certifications or licenses required by the company, state, or agencies within the first year of employment, and remain current with applicable laws, policies, and certification requirements.
Perform other duties as assigned.