Community Manager

PMP Management•Los Angeles, CA

13d

About The Position

PMP Management is seeking a motivated, detail-oriented, communicative, and personable Community Manager for its Los Angeles Division. The role typically manages 5 to 7 associations, with support from a dedicated Associate Manager, Customer Care Champions, and a full administrative team. The Community Manager focuses on delivering service, expertise, and knowledge that exceed client expectations while administering each association according to its management agreement and policies and procedures.

Requirements

A four-year college degree is preferred.
Two years of experience as a HOA portfolio or on-site manager is preferred.
CMCA certification is preferred.
Extraordinary customer service skills.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to quickly learn and understand company-used software programs.
Proficiency in reviewing and understanding budgets and financial statements.
Strong organizational skills.
An honest, responsible, optimistic, and enjoyable demeanor.

Nice To Haves

A four-year college degree.
Two years of experience as a HOA portfolio or on-site manager.
CMCA certification.

Responsibilities

Act as, or oversee, the primary liaison with the Association Board of Directors and homeowners.
Oversee the operation and administration of the Association in accordance with the management agreement and the Association’s policies and procedures.
Perform administrative and management duties requested by the Board of Directors and in accordance with the management agreement.
Ensure PMP Management tools, such as the maintenance calendar, action item tracker, financial summaries, and delinquency tracker, are used effectively.
Review monthly financial reports and financial summaries.
Provide or oversee recommendations to the Association’s Board of Directors and committees on matters that need attention within the community.
Set up, attend, and facilitate Board meetings according to PMP standards.
Prepare Board packages according to PMP’s “Absolutes” and standards.
Assist the Board of Directors or Architectural Review Board with the architectural review process and routine inspections as necessary.
Coordinate or oversee inspections of building facilities and common areas and arrange appropriate follow-up actions.
Conduct community walks and inspections as required by the management contract.
Perform other duties as assigned.