Community Manager

BH Management Services, LLC•Kansas City, MO

About The Position

The Community Manager oversees the community’s day-to-day financial, administrative, sales, marketing, and maintenance operations. The role ensures company standards are met and excellent service is delivered to internal and external customers, while representing the company professionally and courteously. The Community Manager inspects the property, supports compliance with safety and applicable regulations, identifies operational improvements, and implements marketing and leasing strategies to meet occupancy and revenue goals. The position also develops resident-retention strategies, responds to resident concerns, coordinates maintenance and repairs, and ensures preventive maintenance programs are followed and documented. Working with the Regional Manager, the Community Manager develops operating budgets, oversees purchasing and expense monitoring, reviews financial results, manages revenue collection and delinquent accounts, and prepares regular operational reports. The role also hires, trains, supervises, develops, and evaluates property staff. Other duties may be assigned.

Requirements

At least 3 years of property management experience.
Prior leadership experience.
Ability to travel by car or plane an average of 20% of the time.
Advanced Microsoft Word and Excel skills and computer technology skills.
Strong written and verbal communication skills.
High school diploma or GED.
Where required by law, hold a state leasing license or be able to obtain the required license within the timeframe required by law.

Nice To Haves

Some college education preferred.

Responsibilities

Inspect the property regularly, help ensure compliance with company standards and applicable safety and other regulations, and recommend improvements to efficiency, productivity, and profitability.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals; monitor traffic, budgets, renewals, and marketing data.
Develop resident-retention strategies, respond to residents in a timely manner, address service issues, and monitor resident satisfaction.
Coordinate repair and maintenance requests, ensure appropriate responses to service orders, verify the status of vacant units, and oversee implementation and documentation of preventive maintenance programs.
Partner with the Regional Manager to create operating income and expense budgets that reflect owner objectives, cash-flow needs, and leasing strategy.
Ensure compliance with budgeting and financial procedures, including purchase orders, expense monitoring and approval, timely processing of payables and purchase orders, and review of vendor statements.
Review monthly income and expense reports, report budget variances, coordinate revenue collection and documentation, and collect delinquent accounts in accordance with company policy.
Prepare weekly and monthly operational reports, including petty cash, variance, leasing, renewal, and financial reports.
Hire, train, supervise, develop, and mentor property staff; conduct performance evaluations and take corrective action as needed.
Perform other duties as assigned.