Community Manager
About The Position
The Community Manager is directly responsible for managing assigned properties and may supervise the Assistant Community Manager and maintenance staff. The role serves multiple properties across several BTR locations. The Community Manager oversees day-to-day management of assigned Affordable Housing AMP/properties, lease enforcement, tenant accounting and eligibility processes, budgeting and financial performance, maintenance, vacancies, unit turnarounds, and property inspections. When supervisory responsibilities apply, the role participates in staff selection and management, performance evaluations, coaching, and disciplinary processes.
Requirements
- At least two years of property management experience.
- Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
- Must successfully complete required certification training within one year of hire or at the first available offering.
- Valid driver’s license.
- Ability to work indoors and outdoors consistently, including assisting with emergency measures in temperatures above 90°F or below 32°F.
- Ability to read and interpret a variety of manuals and documents.
- Mobility and flexibility to walk, bend, kneel, lift, and reach to perform the duties.
- Ability to walk long distances multiple times a week.
Nice To Haves
- Tax-credit experience.
- Strong operations background.
- Knowledge of state and federal regulations.
Responsibilities
- Supervise, direct, and manage day-to-day property management activities for assigned Affordable Housing AMP/properties.
- Enforce leases, including counseling tenants, preparing written correspondence, filing evictions, and representing EBRPHA in court processes.
- Investigate tenant complaints and resolve tenant issues.
- Assist in developing the annual operating budget for assigned AMP; monitor financial performance and expenditures, review variances, and review invoices from contracted service providers.
- Manage tenant accounting, including account adjustments, rent changes, retroactive billings, refunds, maintenance charges, late fees, repayment agreements, and schedules.
- Manage occupancy and rent collection duties, including annual recertifications, continuing eligibility compliance, rent collection reports, delinquent accounts, and review of income verifications and reports.
- Monitor maintenance performance using a work order system.
- Monitor vacancies and unit turnarounds.
- Ensure efficient operation and maintenance of buildings, grounds, and units.
- Plan and oversee property inspections, including HUD Real Estate Assessment Center, contracted, investigative, annual recertification, and quarterly housekeeping inspections.
- Participate in interviewing and selecting personnel as needed.
- Review and approve time and leave reports for assigned staff.
- Conduct periodic staff meetings.
- Recommend pay, status, and classification changes for subordinate staff.
- Manage disciplinary processes, including verbal, counseling, and written actions.
- Facilitate staff participation in developing, implementing, and continuously improving service delivery to support agency strategies and mission.
- Coach and support staff in developing and implementing work plans and initiatives in cooperation with others and other departments.
- Conduct performance plans and evaluations.
- Assist with emergency measures as needed.
- Travel within East Baton Rouge Parish to residential communities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
