Community Manager - Brookridge

Greystar Management Services•Nashville, TN

19d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned 176-unit, stabilized garden-style property. The role manages property employees, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with company policies and applicable housing laws and regulations. The Community Manager contributes to budgeting and financial performance, directs leasing and marketing strategies, oversees resident service and retention, inspects and maintains property standards, supervises staff, and supports the client/owner relationship. The position is scheduled Monday through Friday with rotating weekends. Routine local travel may be needed for bank deposits, training, outreach events, or other work-related duties. The salary range is $80,000–$85,000. The role may be eligible for onsite bonus programs. Greystar also lists medical, dental, vision, disability and life insurance; paid time off and holidays; an onsite housing discount subject to availability; a paid sabbatical after 10 years of service and every five years thereafter; a 401(k) match; paid parental leave; fertility benefit reimbursement; an Employee Assistance Program; optional insurance and legal plans; and charitable-giving benefits. Benefits are offered to full-time employees, and some compensation or benefits may vary for union or prevailing-wage roles.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage an apartment community’s operations.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff authorized to drive it also hold valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage staff, including maintenance specialists.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Manage revenue through rent rates, timely rent and fee collection and posting, bank deposits, and monthly financial status reporting.
Review vendor, contractor, and service-provider invoices, verify work and insurance certificates, code expenses, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts and renewals, apartment inspections, notices, evictions, and allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property and take action to maintain safety, cleanliness, appearance, and established standards for buildings, grounds, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client/owner relationship by meeting with owners, conducting property tours, reporting on property performance, and responding to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California positions, manage lease documentation using the California Lease File Checklist to ensure files are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable-giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly onsite bonus programs.