Community Manager - Lock Vista

Greystar Management Services•Seattle, WA

About The Position

The Community Manager oversees the day-to-day operations of Lock Vista, a 193-unit mid-rise apartment community, including its team members, activities, and resources. The role is responsible for meeting established financial and operational goals while ensuring compliance with company policies and applicable laws and regulations governing multifamily housing. The position also supports resident satisfaction, property performance, and the client/owner relationship. Responsibilities include preparing and monitoring budgets and financial reports; managing rent, fees, invoices, and expenditures; overseeing leasing and lease enforcement; developing marketing and leasing strategies; addressing resident concerns; maintaining property standards; and hiring, training, and managing staff. The role may require routine local travel for bank deposits, training, outreach events, or other business needs. Team members work in an office environment and may also be exposed to outdoor conditions. A bachelor’s degree is preferred, and the posting requires 4–6 years minimum of relevant experience. Compensation is listed as $92,196–$104,250, with potential bonus eligibility. The posting also describes housing discounts, a cell phone allowance, and a benefits package.

Requirements

Previous property management experience is required; fee management experience is preferred.
At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills.
Experience sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate team work.
Proven supervisory skills, including the ability to hire, lead, direct, evaluate, and manage team members.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Proficiency in MS Office and in internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency in property-management software; Entrata, Yardi, and/or OneSite experience is preferred.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Ability to physically access all exterior and interior parts of the property and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Real Estate, or a related field.
Fee management experience.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Manage daily property operations and resources to achieve budgeted financial and operational goals.
Develop property budgets by analyzing financial statements, marketing information, and operating reports.
Meet revenue targets by setting rent rates, collecting and posting rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee leasing and lease enforcement, including approving applications, discounts, and renewals; conducting inspections; following notice requirements; evicting residents; and applying and collecting allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property, grounds, buildings, and amenities and address safety, cleanliness, appearance, and appeal concerns.
Interview, hire, orient, train, and manage property staff in accordance with company policies and practices.
Support the client/owner relationship by meeting with owners, conducting property tours, reporting on performance, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned duties.
For California positions, manage lease files using the California-specific Lease File Checklist to ensure documents are complete, compliant, and organized.
Ensure staff members who drive the property golf cart have valid driver’s licenses.
Make routine local trips for bank deposits, training, outreach events, or other work needs.

Benefits

Housing discounts of up to 40% at Greystar communities; onsite housing discounts are subject to discount and unit availability.
Cell phone allowance.
Monthly bonus incentives; onsite positions may be eligible for weekly, monthly, and/or quarterly bonus programs.
Medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.