Community Manager - Lock Vista

Greystar•Seattle, WA

6d•$92,196 - $104,250•Onsite

About The Position

The Community Manager oversees the day-to-day operations of Lock Vista, a 193-unit mid-rise apartment community, including property staff, daily activities, and resources. The role is accountable for achieving budgeted financial and operational goals and ensuring compliance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws governing multifamily housing. The manager develops and monitors budgets, revenues, expenses, leasing and marketing strategies, and financial reports. The role supervises the property team, oversees resident leasing and service, maintains the property and amenities, and supports the client/owner relationship through updates, reporting, tours, and responses to requests. The position works in an office and throughout the property, with possible local travel for business needs. The posted salary range is $92,196–$104,250. Onsite positions may also be eligible for bonus programs. The description lists housing discounts, a cell phone allowance, and a range of benefits and perks.

Requirements

Previous property management experience is required; fee management experience is preferred.
Four to six years of relevant experience in property management, sales, marketing, and customer service sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Proficiency in Microsoft Office and internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency in property-management software; Yardi and/or OneSite experience is identified, and Entrata, Yardi, and/or OneSite proficiency is preferred.
Experience creating and adhering to budgets and preparing fiscal reports.
Excellent communication, conflict-resolution, and customer-service skills, including the ability to read, write, and communicate effectively.
Ability to manage multiple priorities in a fast-paced environment.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff who drive the golf cart also have valid licenses.
Ability to access all interior and exterior parts of the community and its amenities.
Ability to lift, carry, push, pull, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Real Estate, or a related field.
Fee management experience.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Manage the property’s daily operations, team members, activities, and resources to achieve budgeted financial and operational goals.
Develop property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue goals by setting rent rates, collecting and posting rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, and account coding, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee leasing and lease enforcement, including reviewing applications, discounts, and renewals; conducting inspections; issuing required notices; handling evictions; and applying allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property, grounds, buildings, and amenities and address safety, cleanliness, appearance, and maintenance concerns.
Interview, hire, orient, train, supervise, and evaluate property staff in accordance with company policies and practices.
Maintain the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For positions in California, use the California Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Benefits

Housing discounts of up to 40% at Greystar communities, subject to discount and unit availability.
Cell phone allowance.
Monthly bonus incentives; onsite positions may be eligible for weekly, monthly, and/or quarterly bonus programs.
Medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.