Mortgage Lock Desk Specialist

Truist Bank•Richmond, VA

13d

About The Position

The Mortgage Lock Desk Specialist provides rate lock support for Retail and Correspondent channels, ensuring accurate rate-lock information and updating requests to meet service-level agreements. The role manually manages loan pipelines when technology implementation is delayed or unavailable, supporting faster market changes for competitive or risk-mitigation needs. In conjunction with the Secondary Trade Desk, the specialist helps create rate sheets and works daily with mortgage loan officers and Correspondent Account Managers to support accurate pricing and mortgage closing documents and Correspondent purchase advices. The role provides rate-lock, renegotiation, float-down, and extension support; identifies technology-install and loan-pricing issues; develops and tests internal and external rate sheets; executes pricing-margin changes; and records approved changes and supporting information in Empower according to Corporate Records and Information Management guidelines. The specialist also researches pricing records, supports moderately complex projects, works with outside investors or housing agencies, oversees duplicate loan locks, and produces bid tapes when loan features are unsupported by technology.

Requirements

At least 2 years of Secondary Marketing experience and/or prior positions involving mortgage knowledge and customer service experience.
Knowledge of regulatory changes and internal compliance requirements and guidelines.
Proficiency in basic computer applications and general Microsoft Office skills.
Ability to problem-solve.
Excellent verbal and written communication skills.
Demonstrated ability to work well within teams.
English language fluency is required.
Ability to work all scheduled hours, including overtime as directed by a manager or supervisor and required by business needs.
Able to access and interpret client information on a computer and hear and speak with individuals in person and by phone.
Able to use standard office equipment, including a PC keyboard and mouse, copy/fax machines, and printers.

Nice To Haves

Knowledge of loan origination systems.
Extensive knowledge of mortgage loan pricing.

Responsibilities

Provide rate-lock, rate-renegotiation, float-down, and rate-extension support to internal and external clients by email and phone.
Identify potential issues involving technology installs or incorrect loan-pricing scenarios.
Develop internal and external rate sheets daily with the Capital Markets Trade Desk and run test files to verify accuracy.
Execute pricing-margin changes when needed.
Manage changes and inputs in Empower in response to requests, including documentation and approvals, and file, record, and store pertinent information according to CRIM guidelines.
Support management with moderately complex projects and research pricing records to obtain data.
Meet or exceed response-time service-level agreements and maintain high phone-evaluation scores when speaking with mortgage loan officers.
Perform duties with outside investors or housing agencies, including locking and maintaining loan pipelines.
Review daily reports for duplicate loan locks to ensure an accurate loan hedge position.
Produce bid tapes for Correspondent lenders when loan features are not supported by technology.
Interact daily with mortgage loan officers and Correspondent Account Managers to help ensure correct pricing for mortgage closing documents and Correspondent purchase advices.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division