Mortgage Insurance Specialist

University Bank•Jacksonville, FL

About The Position

The Mortgage Insurance Specialist is responsible for servicing insurance loans, including Private Mortgage Insurance (PMI), FHA, Rural Housing/USDA, and optional insurance. The role processes and reconciles monthly invoices; transfers or activates certificates and cases for new loans; cancels certificates and cases for paid-off loans; handles customer-requested waivers and scheduled terminations; and processes requests to begin or close escrows after loan closing. The specialist works with investors to resolve loan setup discrepancies, provides guidance on policies, resolves issues, and answers questions from investors and customers. The position also supports the Customer Service department by answering questions and providing training as needed, and researches and interprets federal and state regulations relevant to current processes. The primary work environment is an indoor, climate-controlled office, with close proximity to coworkers and occasional independent work in quiet environments.

Requirements

High school diploma or equivalent.
Maintain and foster positive relationships with customers and business partners.
Complete assigned training in a timely manner.
Professional oral and written communication skills.
Excellent attention to detail.
Ability to work diligently and independently.
Excellent organizational, time-management, analytical, and customer-service skills.
Ability to solve problems effectively.
Ability to manage confidential information.
Ability to diffuse escalated issues or calls and provide business-oriented solutions.
Ability to lift up to 20 pounds.
Ability to sit for extended periods at a computer desk.
Ability to complete repetitive tasks, including operating a computer mouse and keyboard.

Nice To Haves

Previous mortgage banking experience.
Previous mortgage insurance and/or escrow experience.

Responsibilities

Process monthly invoices for PMI, FHA, Rural Housing/USDA, and optional insurance.
Process open items reports for related escrow types, transfer or activate certificates and cases, and issue payments for premiums due.
Process customer-requested waivers, reanalyze escrow payments as needed, and notify customers of approval or denial.
Process automatic mortgage insurance terminations and final MIP payments.
Process customer requests to begin escrow after loan closing.
Process customer requests to close escrow after loan closing.
Identify new loan setup discrepancies and work with investors to resolve them.
Verify servicing transfers in and out for insured loans, ensuring certificates or cases are transferred to the corresponding servicer and payment is issued.
Work with the Customer Service department to answer questions and provide training as needed.
Research and interpret federal and state regulations as they pertain to current processes.
Work with investors and customers to answer questions and resolve issues.
Perform other duties as assigned by management.