Assistant Community Manager - SUR Lake Buena Vista
About The Position
The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of a stabilized, 296-unit garden-style apartment community. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoices and payables, rent and other payment collection, bank deposits, dispositions, and account reconciliations using property management software. The position also supports resident satisfaction and retention, lease enforcement and delinquency collection, move-outs, vendor coordination, leasing and marketing, and the client/owner relationship. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinating daily operations and maintenance work in accordance with company policies and procedures. The schedule is Monday through Friday with rotating weekends.
Requirements
- At least 1–3 years of relevant residence life and/or property management experience demonstrating community management, sales, marketing, customer service, financial recordkeeping, revenue generation, and team coordination capabilities.
- Understanding of lease terms and lease enforcement, including collections.
- Excellent written and verbal communication skills.
- Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
- Hold all licenses and certifications required by applicable state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property.
- Proficiency with internet, word processing, spreadsheet, and database management programs.
- Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Nice To Haves
- Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Responsibilities
- Complete financial transactions and tasks, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling accounts; preparing reports; and processing invoices and payables.
- Use property management software, enter required information accurately, and complete system updates and backups.
- Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, implement collection procedures, and enforce leases.
- Review and submit vendor, contractor, and service-provider invoices for payment; verify work or purchases, obtain manager approval, code charges, and coordinate related communications.
- Follow established eviction procedures, including proper notices and representing the community in court hearings and eviction proceedings as required.
- Process resident move-outs in accordance with lease terms, notice requirements, applicable fees, established procedures, and legal requirements.
- Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
- Act as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
- Support the client/owner relationship by meeting with owners, conducting tours, providing performance updates, and responding to requests.
- Assist with leasing and marketing, including greeting prospects, collecting guest-card information, showing apartments, obtaining lease deposits, and assisting with rental applications and credit verification.
- For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
- Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
- Birthday off after one year of service.
- Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
- Paid six-week sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- The onsite role may be eligible for weekly, monthly, and/or quarterly bonus programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
