Community Manager - Portland

Brighthaven•Portland, OR

About The Position

The Community Manager oversees the assigned community efficiently and profitably while promoting resident and associate satisfaction and well-being in alignment with company and owner goals. The role calls for professionalism, positive engagement, strong relationship-building, and a collaborative approach with residents, staff, vendors, regulatory partners, and social service organizations. The manager listens and responds constructively to concerns, drawing on company support services and senior leadership as needed. The Community Manager leads resident relations and customer service, financial and operational management, staff leadership, and compliance with property-management laws and company procedures. The role is classified as essential staff and requires reporting to work and following safety and business protocols. The position involves frequent sitting and walking, computer and phone use, and travel within the region and to other offices and events.

Requirements

5–7 years of experience in the property management industry.
At least 2 years of experience as a community or property manager.
Demonstrated ability to de-escalate and respond to resident concerns.
Proven effective and efficient leadership experience.
Knowledge of LIHTC and tax credit qualifications.
Strong interpersonal, verbal, and written communication skills.
Ability to interact effectively with senior executives.
Ability to work effectively under time and other constraints.
Professional presentation and appearance.
Familiarity with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.

Responsibilities

Promote a positive resident experience throughout the resident life cycle, from move-in to move-out.
Establish a process to acknowledge and promptly address resident complaints and service needs.
Advocate for residents by communicating concerns to senior leadership and serving as a resource for community-living matters.
Plan resident events and retention programs, refer residents to appropriate assistance services, and maintain secure, confidential resident files.
Regularly review the community budget comparison and manage budgets, rent rolls, projections, and occupancy goals.
Support financial growth through marketing and leasing residential units and developing additional revenue sources.
Implement a system to achieve 0% rent delinquency and produce timely, accurate monthly reports and financial statements.
Prepare the Property Annual Operating Budget with the Regional Manager and submit subsidy vouchers when applicable.
Oversee large capital projects and coordinate across departments when applicable.
Set immediate and long-term goals for team members; provide feedback, training, and development; and assess performance through ongoing feedback and reviews.
Coordinate on-site operations, including budget implementation, compliance, vendors, contractors, rent collections, and accounts payable.
Promote collaboration, inclusion, trust, transparency, and effective communication with residents, agencies, owners, and team members.
Recognize strong performance, address poor performance with clear expectations, and respond to team member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
Create and supervise personnel schedules to support operational efficiency and maintain the community’s curb appeal.
Follow company policies, Fair Housing requirements, the Americans with Disabilities Act, and other applicable apartment-industry laws.
Meet local, state, and federal compliance and eligibility requirements; follow employee and management handbook procedures; and respond to potential housing violations and liability concerns.
Seek approval and guidance from the Regional Manager within specified parameters.
Report to work as essential staff and adhere to applicable safety and business protocols.