Operations Manager - Portland, OR

WM•Portland, OR

1d•Onsite

About The Position

Responsible for onboarding, developing, coaching, mentoring, and performance-managing drivers and helpers while establishing and maintaining positive relationships with frontline employees. The role spends most of the day in the field with frontline employees and also operates in a mix of office, plant, and field environments. The manager supports employees through daily onboarding meetings, consistent communication, timely feedback, and coaching. The role promotes safety and the WM Way, investigates injuries and incidents, maintains regulatory records, reviews route-operations documentation, and visits customers and customer sites to assess and resolve safety issues.

Requirements

Associate's degree from an accredited institution, or an accredited high school diploma and two years of relevant work experience.
At least 18 years of age.
Legally eligible to work in the country where the position is located.
Valid driver’s license upon hire.

Nice To Haves

Successful completion of the WM Operations Manager Trainee program.

Responsibilities

Ensure new frontline employees have the tools, instruction, and feedback needed to perform their daily duties successfully.
Meet with new frontline employees daily to support consistent communication and onboarding.
Provide timely and consistent touchpoints with frontline employees.
Regularly review best practices to improve daily performance.
Understand and support frontline employees’ career goals.
Identify improvement opportunities and collaborate with frontline employees to support continued success.
Practice coaching conversations and seek feedback on them.
Model safety practices and teach employees about the WM Way.
Conduct root cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
Document and maintain records required by regulatory agencies, including the Department of Transportation.
Review and audit route-operations documentation daily, including DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.