Operations Manager - Portland, OR

Waste Management, Inc. (WM)•Portland, OR

2d•$71,190 - $95,000•Onsite

About The Position

The Operations Manager is responsible for onboarding, developing, coaching, mentoring, and managing the performance of drivers and helpers. The role builds and maintains positive relationships with frontline employees and spends most of the workday in the field with them. It also supports safe and effective route operations through employee development, incident investigations, regulatory recordkeeping, documentation audits, and customer-site visits.

Requirements

Associate's degree from an accredited institution, or a high school diploma from an accredited institution and two years of relevant work experience.
At least 18 years of age.
Legally eligible to work in the country where the position is located.
Valid driver's license upon hire.

Nice To Haves

Successful completion of the WM Operations Manager Trainee program.

Responsibilities

Ensure new frontline employees have the tools, instruction, and feedback needed to perform their daily duties successfully.
Meet with new frontline employees daily to support consistent communication and onboarding.
Provide timely, consistent touchpoints with frontline employees.
Regularly review best practices to enhance daily performance.
Understand and support frontline employees’ career goals and progress.
Identify improvement opportunities and collaborate with frontline employees to support continued success.
Practice coaching conversations and seek feedback on them.
Lead by example to make safety practices paramount for each employee.
Teach and develop employees’ understanding of the WM Way.
Conduct root cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
Document and maintain records required by regulatory agencies, such as the Department of Transportation.
Review and audit route operations documentation daily, including DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.