Community Manager - Portland

Brighthaven • Portland, OR

2d • $33 - $35

About The Position

The Community Manager oversees the assigned community efficiently and profitably while fostering resident and associate satisfaction and well-being in line with company and owner goals. The role calls for professionalism, positive engagement, relationship-building, active listening, and a collaborative approach to addressing resident and staff concerns. The manager builds relationships with residents, vendor partners, regulatory bodies, and social service organizations, and uses organizational resources and leadership support to resolve challenges.

The position is responsible for resident relations and customer service throughout the resident lifecycle; community finances, budgets, occupancy, leasing, and reporting; and leadership of on-site personnel and operations. The manager also ensures compliance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws and agency requirements. The role is classified as essential staff and requires reporting to work while following safety and business protocols. Compensation is listed at $33–$35 USD.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to de-escalate and respond to resident concerns.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work effectively under time and other constraints.
• Professional presentation and appearance.
• Familiarity with Microsoft Office, including Word, Excel, and PowerPoint, as well as the internet and email.
• Must report to work as essential staff and follow safety and business protocols.

Responsibilities

• Oversee the community efficiently and profitably, supporting resident and associate satisfaction and well-being in accordance with company and owner goals.
• Ensure a positive resident experience throughout the resident lifecycle, from move-in to move-out.
• Establish a system to provide resident services, promptly acknowledge complaints, and take action to resolve them.
• Advocate for residents by communicating concerns to senior leadership and serve as a resource for matters affecting community living.
• Plan and oversee resident events and retention programs, refer residents to appropriate services and agencies, and maintain secure, confidential resident files.
• Regularly review the community budget comparison and understand the community’s financial health.
• Promote financial growth through marketing and leasing new and turnover units and developing additional revenue lines.
• Manage budgets, rent rolls, projections, and occupancy goals; implement a system to achieve 0% rent delinquency; and prepare monthly reports and financials accurately and on time.
• Prepare the Property Annual Operating Budget with the Regional Manager and prepare and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate communication across departments when applicable.
• Set and communicate immediate and long-term goals, provide feedback and development, assess performance, recognize strong performance, and establish expectations for underperforming staff.
• Coordinate and oversee on-site operations, including budget implementation, compliance, vendor relationships, contractor workmanship, rent collections, and accounts payable.
• Promote collaboration, inclusivity, trust, transparency, and effective communication with residents, the community, agencies, owners, and team members.
• Respond to staff concerns, maintenance conditions, resident problems, security breaches, and emergencies.
• Create and supervise personnel schedules to support operational efficiency and maintain the community’s curb appeal.
• Conduct business according to company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other applicable apartment-industry laws.
• Meet local, state, and federal agency compliance and eligibility requirements; ensure handbook procedures are followed; and respond to potential housing violations and liability concerns.
• Seek Regional Manager approval and guidance within specified parameters.
• Travel within the region and to other business offices and events.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Opportunities for learning and professional development through online training platforms, classes, and one-on-one coaching
• Growth based on achievement and emphasis on promotion from within
• Flexible work schedules to accommodate employees’ varying needs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed