Community Manager - Portland

Avanath • Portland, OR

1d

About The Position

The Community Manager oversees the assigned community efficiently and profitably, fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role calls for professionalism, positive engagement, strong relationship-building, and a collaborative approach with residents, employees, vendors, regulatory bodies, and social-service partners. The Community Manager listens and responds constructively to concerns, draws on organizational resources when appropriate, and helps ensure residents and staff feel seen, heard, and valued.

The role leads resident relations and customer service, community finances and operations, on-site staff, and compliance with property-management requirements. The Community Manager is responsible for a positive resident experience throughout the resident life cycle, financial and occupancy performance, team development, and maintaining the community’s condition and curb appeal.

This position is classified as essential staff and is expected to report to work and follow safety and business protocols. The role involves frequent sitting and walking, computer and phone use, and travel within the region and to other business offices and events. Some work may involve elevated sites or uneven ground, with occasional squatting, bending, twisting, pushing, and pulling. Compensation is listed as $33–$35 USD.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to defuse and respond to resident concerns while avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and tax-credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance.
• Familiarity with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.
• Ability to report to work as essential staff and adhere to safety and business protocols.
• Ability to perform the described work activities, including frequent sitting and walking, repetitive computer and phone use, and occasional squatting, bending, twisting, pushing, and pulling.

Responsibilities

• Ensure a positive resident experience from move-in through move-out and promptly acknowledge and address complaints.
• Advocate for residents by communicating concerns to senior leadership and act as a resource for matters affecting community life.
• Manage resident events and retention programs; refer residents to appropriate services and agencies when needed.
• Maintain a secure, confidential file for each resident.
• Monitor the community’s financial health through regular review of budget comparisons.
• Support financial growth by marketing and leasing new and turnover units and developing additional revenue sources.
• Manage budgets, rent rolls, projections, and occupancy goals; implement a system to achieve 0% rent delinquency.
• Prepare accurate and timely monthly reports and financial statements.
• Prepare the annual operating budget with the Regional Manager and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate communication across departments when applicable.
• Lead on-site operations, including budget implementation, compliance, vendor relationships, contractor workmanship, rent collections, and accounts payable.
• Set and communicate immediate and long-term goals for team members; provide regular feedback, training, and development.
• Promote collaboration, inclusivity, trust, transparency, and effective communication with residents, agencies, owners, and staff.
• Assess employee performance, recognize strong performance, and address poor performance by setting clear expectations.
• Respond to team-member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
• Create and supervise personnel schedules to support operational efficiency.
• Maintain the community’s curb appeal.
• Conduct business in compliance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws.
• Meet eligibility and compliance requirements established by local, state, and federal agencies; follow employee and management handbooks.
• Respond to potential housing violations and liability concerns and seek guidance or approval from the Regional Manager within specified parameters.
• Travel within the region and to business offices and events as required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Opportunities for advancement and promotion from within
• Training and development opportunities, including online training, classes, and one-on-one coaching
• Flexible work schedules to accommodate employees’ varying needs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed