Community Manager - Portland

Avanath • Portland, OR

2d • $33 - $35

About The Position

The Community Manager oversees the assigned community efficiently and profitably while fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role calls for a professional, positive, and collaborative approach, with a focus on building relationships among residents, staff, vendor partners, and regulatory and social-service partners. The manager listens and responds to concerns, works with organizational support services and senior leadership when needed, and helps residents and staff feel valued.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to defuse and respond to resident concerns while avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance.
• Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), the internet, and email.

Responsibilities

• Ensure a positive resident experience throughout the resident life cycle, from move-in to move-out.
• Establish systems for providing resident services, acknowledging complaints promptly, and taking timely corrective action.
• Advocate for residents by communicating their concerns to senior leadership and serve as a resource for matters affecting community living.
• Manage resident events and retention programs, refer residents to appropriate assistance services, and maintain secure, confidential resident files.
• Monitor the community’s financial health and budget performance; support revenue growth through marketing, leasing, and additional revenue sources.
• Manage budgets, rent rolls, projections, occupancy goals, rent delinquency systems, and timely, accurate monthly financial reporting.
• Prepare the annual operating budget with the Regional Manager and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate across departments when applicable.
• Lead on-site staff by setting goals, providing feedback, training and development, recognizing strong performance, and addressing poor performance.
• Coordinate on-site operations, including budget implementation, compliance, vendor relationships, contractor work, rent collection, and accounts payable.
• Promote collaboration, inclusivity, trust, transparency, and effective communication with residents, agencies, owners, and team members.
• Assess employee performance, address team-member concerns and emergencies, and create and supervise staff schedules for operational efficiency.
• Maintain the community’s curb appeal.
• Conduct business in compliance with company policies, Fair Housing, the Americans with Disabilities Act, applicable laws, agency requirements, and employee and management handbooks.
• Respond to potential housing violations and liability concerns and seek Regional Manager approval or guidance within specified parameters.

Benefits

• Health, dental, and vision benefits.
• 401(k).
• Personal time off.
• Paid holidays.
• Opportunities for growth and promotion from within.
• Learning and development opportunities, including online training platforms, training classes, and one-on-one coaching.
• Flexible work schedules to accommodate varying employee needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed