Community Manager

Hunt Military Communities • Honolulu, HI

26d • $69,840 - $89,400

About The Position

The Community Manager assists the Community Director with the overall operation of the property to ensure customer satisfaction. The role interacts with residents, vendors, board and committee members, and Hunt employees, and provides site-level leadership. Responsibilities include rent collection and posting, managing delinquencies, evictions, invoice processing and legal notices, and completing pre-close and close-out accounting processes. The Community Manager assumes responsibility for property operations when the Community Director is absent and helps ensure compliance with company policies and procedures.

The position requires driving for company business, either in a company vehicle or, when using a personal or rental vehicle, for more than 50% of the time to perform work duties.

Requirements

• High school diploma or GED (or equivalent) required.
• At least 2 years of previous property leasing experience or applicable skills.
• At least 1 year of previous experience managing others.
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication skills.
• Ability to work effectively with employees at all organizational levels and with the military community and military command.
• Reliable, self-motivated team player with close attention to detail and strong communication, client management, and business literacy skills.
• Discretion and a professional attitude and appearance.
• Ability to envision, develop, and implement strategies addressing competitive and complex business issues.
• Initiative to identify and anticipate client needs and recommend implementation measures.
• Ability to use technology platforms daily.
• Basic understanding of safety practices.
• Valid, in-state driver’s license required.

Nice To Haves

• Bachelor’s degree in Business Administration, Property Management, or another related discipline.
• Previous experience with YARDI.
• Accredited Residential Management (ARM) certification.
• Certified Apartment Manager (CAM)-NAAHQ certification.
• Certified Professional of Occupancy (CPO) certification.

Responsibilities

• Directly supervise Community Supervisors, Leasing Specialists, and Resident Service Specialists; participate in their hiring, training, performance management, and termination.
• Monitor accounts receivable, collect and post rent, and maintain an accurate, balanced rent roll.
• Collect delinquent balances from former residents.
• Complete daily, weekly, and monthly financial and leasing reports, including pre-close, closeout, market surveys, and lease-expiration matrices; generate other reports as needed.
• Audit records and files to identify matters requiring administrative action, including lease expirations, delinquencies, and unlawful detainers.
• Process evictions, including required paperwork, serving notices, and attending court hearings.
• Lease units as needed and ensure leases and lease files are properly completed.
• Send lease-expiration letters and process lease renewals, move-ins, and move-outs.
• Shop competitive properties.
• Enter, process, and receive vendor payables; scan invoices to the accounts payable department.
• Ensure unsafe conditions are corrected promptly.
• Assist the Community Director with site-level leadership, staff performance, and resident relations.
• Assist with resident retention, including planning and organizing property social events.
• Assume responsibility for property operations in the Community Director’s absence.
• Ensure compliance with company policies and procedures.
• Conduct physical property inspections and verify vacant-unit condition, community appearance, and safety.
• Coordinate with maintenance and make-ready staff to ensure units are reconditioned promptly after move-out.
• Conduct 21-day pre-inspections and move-in/move-out inspections with residents when requested.
• Assist with weekly, monthly, and quarterly reports and executive summaries.
• Create purchase orders for office expenses and, potentially, create, process, and invoice residents for monthly utilities.
• Drive for company business using a company vehicle or, when using a personal or rental vehicle, more than 50% of the time to perform work duties.

Benefits

• Paid time off.
• Medical insurance.
• Dental insurance.
• Life insurance.
• Disability insurance.
• HSA/FSA accounts.
• Retirement benefits.
• Rewards programs.
• Performance bonus.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED