Community Manager

RPM Living • Charlottesville, VA

6d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. This role leads and develops property staff, manages financial and operational performance, promotes resident satisfaction and retention, supports leasing and occupancy goals, and maintains positive relationships with property owners. The position is based on site, primarily in an office setting, with occasional work outdoors. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

Requirements

• Strong resident relations and interpersonal skills.
• Ability to communicate effectively, take charge, lead, train, and be dependable, professional, and a team player.
• Ability to sit for extended periods while working at a desk.
• Ability to climb stairs.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to occasionally lift or carry files or office supplies weighing up to 20 pounds.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• A flexible schedule, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators; provide feedback to underperforming associates and manage disciplinary actions in collaboration with HR.
• Conduct ongoing office staff training on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure timely responses to and completion of resident service requests in accordance with company standards.
• Provide excellent customer service while maintaining high standards for resident service.
• Analyze and interpret market and economic trends, and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships by meeting with owners, conducting property tours, providing updates, and responding to requests.

Benefits

• Comprehensive healthcare coverage for full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Critical illness, hospital indemnity, and accident insurance
• 401(k) with company match
• Professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups
• Paid time off, floating holidays, and volunteer days
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel
• Weekly pay for associates working onsite at an apartment community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed