Community Manager

The Laramar Group LLC•Richmond, VA

19d•$55,000 - $60,000•Onsite

About The Position

The Community Manager is a management-level position responsible for managing an assigned residential community in accordance with company policies and instructions from the Regional Manager. The role oversees property operations to maximize occupancy and revenue while meeting budget constraints and maintaining property quality. It also manages leasing and affordable-housing compliance, maintains accurate financial and resident documentation, and supports resident satisfaction and retention. The Community Manager supervises Assistant Managers, Leasing Consultants, maintenance staff, housekeepers, porters, painters, and Courtesy Officers, and leads the team through hiring, training, performance management, meetings, and ongoing communication.

Requirements

High school diploma or equivalent certification.
At least 2 years of experience in residential property management or a related field.
Additional managerial experience.
Previous affordable-housing or LIHTC property-management experience.
Experience with LIHTC certifications, recertifications, income qualifications, and resident-file compliance.
Working knowledge of affordable-housing compliance requirements and regulations.
Ability to maintain property and resident files in accordance with LIHTC program requirements.
Medium to high level of knowledge and comfort with Microsoft operating systems and applications such as Excel, Word, and Outlook.
Ability to read, write, and communicate in English and perform basic to moderate mathematical functions.
Acceptable motor vehicle driving history, a valid license without restrictions, and appropriate vehicle insurance coverage.
Strong oral and written communication skills.
Positive attitude, organization, and strong attention to detail.
Professional communication, customer service, organizational, administrative, and time-management skills.
Ability to participate in proactive team efforts to achieve departmental and company goals.
Ability to learn, adapt to, and excel with company software and potential changes.
Ability to meet the physical demands of the role, including regularly sitting and using hands to handle objects, tools, or controls; frequently talking or hearing; occasionally standing, walking, reaching, stooping, kneeling, crouching, or crawling; and regularly lifting or moving up to 20 pounds safely.
Vision abilities including close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

A college degree in a related field is preferred.

Responsibilities

Maintain high-quality customer service.
Oversee and directly manage operations to maximize property occupancy and revenue.
Follow budget constraints while maintaining property quality.
Accurately document financial goals, expenditures, owners’ reports, and income.
Oversee the property leasing process, including reviewing and approving prospective applications and managing pricing and renewals.
Oversee LIHTC compliance and affordable-housing requirements for the community.
Ensure certifications, recertifications, income qualifications, and resident files are completed and maintained in accordance with LIHTC program requirements.
Ensure compliance with applicable affordable-housing regulations and program requirements.
Oversee staff through hiring, training, and performance management.
Lead team members through regular meetings and communication touchpoints, including in-person, phone, and video communication.
Maintain resident relations and work with owners to support retention, owner functions, timely resolution of complaints and concerns, and adherence to company policy and applicable state and local laws.
Promote a safe, clean, and productive work environment and ensure staff follow the same standards.
Interview, hire, train, plan, assign, and direct employees’ work; appraise performance; reward, coach, and discipline employees; address complaints and concerns; and resolve problems.
Drive to sites or meetings with staff, clients, and vendors.