Community Manager

THE GALMAN GROUP • Philadelphia, PA

18d

About The Position

The Community Manager is fully accountable for property operations and manages and coordinates people, activities, and available resources to achieve property objectives set by the Regional Manager, including maximizing occupancy and property values. The role oversees budgets, rent collection, property staff, vendors, resident communications, leasing administration, maintenance coordination, reporting, and property inspections while conducting business in compliance with company policies and applicable laws.

Requirements

• High school diploma or equivalent.
• Strong customer service and sales skills.
• Ability to work in a fast-paced, customer-service-oriented environment.
• Understanding of computer systems, web applications, and software.
• Ability to perform under pressure and meet deadlines in a timely manner.
• Ability to work as part of a team and complete assignments independently.
• High degree of flexibility and ability to work independently.
• Excellent organizational, presentation, interpersonal, written, and oral communication skills.
• Proven ability to engage quickly with individuals in an outgoing, friendly manner and build and maintain relationships with business leaders.

Nice To Haves

• College degree or coursework.
• Prior property management experience.
• Certified Apartment Manager (CAM) certification.

Responsibilities

• Conduct business according to company policies and procedures and applicable laws, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act.
• Assist the Regional Manager with formulating annual budgets and manage operations within established budget guidelines.
• Ensure rents are collected when due and posted promptly; make bank deposits immediately and report deposits to the corporate office daily.
• Perform evictions, utility cut-offs, and landlord liens as required for delinquent rents.
• Coordinate vendor and contractor communications, including work scheduling, billings, vendor relations, and certificates of insurance; approve and submit invoices under company purchasing policies.
• Train, motivate, supervise, hire, and terminate on-site staff in conjunction with the Regional Manager or upper management; conduct employee orientation and annual performance reviews, review and approve timesheets, and advise staff on procedures and guidelines.
• Provide ongoing training to office staff on leasing paperwork, workplace safety, and other daily training needs.
• Ensure lease files are complete and leases are properly executed.
• Ensure the office opens on schedule and maintain the condition of the office and model apartments.
• Attend scheduled corporate management meetings, usually held semi-annually at the VFTN.
• Maintain daily, weekly, and monthly records of management activities and submit required reports to the corporate office regularly.
• Maintain a positive customer-service attitude and conduct periodic move-in and move-out inspections with residents.
• Review notices to vacate to determine the reasons for move-outs.
• Create and implement policies and procedures to maintain resident communications, including handling complaints and service requests.
• Walk and inspect the property regularly and verify the condition of vacant apartments.
• Update vacancy-status boards regularly and coordinate with maintenance and make-ready staff to ensure apartments are reconditioned promptly after move-out.
• Monitor and schedule maintenance activities.
• Conduct monthly market surveys, provide trend reports, shop competing properties, and stay aware of neighborhood market conditions.
• Welcome and show the property to prospective residents, handle their incoming phone calls, and complete related paperwork.
• Stay informed about market and industry conditions and trends through trade publications, professional organizations, and other sources.
• Immediately report liability and property incidents to the corporate office and ensure workers' compensation claims are reported with proper paperwork completed.
• Complete relevant safety checklists with maintenance staff.
• Perform additional duties or tasks assigned by the Regional Manager.

Benefits

• Medical, dental, and vision insurance.
• Long-term disability insurance provided at no cost.
• Life insurance provided at no cost.
• 401(k) retirement plan with employer match.
• Tuition assistance program.
• $2,000 employee referral reward.
• Paid holidays.
• 20% rent discount at any Galman Group community.
• Company events, including an annual Phillies outing, annual holiday celebration, and participation in the Eagles Autism Challenge.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED