Community Manager

The Michaels Organization•Honolulu, HI

13d•$75,000 - $80,000•Onsite

About The Position

The Community Manager has full on-site, day-to-day responsibility for property management activities and ensures the community is maintained in good physical condition and operates on a stable financial basis. The role oversees all phases of property operations, including staff leadership, budgeting, administration, maintenance, leasing, collections, financial and administrative reporting, resident relations, and management of the property’s financial resources and assets. The position leads and trains property staff; manages hiring, scheduling, performance evaluations, and employee relations; oversees leasing and marketing; ensures resident eligibility and compliance; maintains accurate financial records; supervises contractors; coordinates move-in and move-out activities and inspections; and works with residents and service providers to address concerns and improve the community. The Community Manager must follow company policies and applicable laws and obtain required certifications or licenses within the first year of employment. Work is primarily in an office, with time spent meeting residents in their units, showing units, and walking through the property, including climbing stairs in multi-story buildings. The role may involve exposure to cleaning solvents, paint fumes, and landscaping chemicals. Evening and weekend work and on-call response to emergencies or maintenance situations may be required.

Requirements

At least two years of experience in multi-family residential property management.
Multi-family residential leasing experience.
High school diploma or equivalent.
Ability to obtain required certifications or licenses within one year.
Professional appearance and ability to resolve conflicts professionally.
Strong organizational skills, attention to detail, and ability to maintain accurate and legible financial records.
Valid driver's license, acceptable driving record, and vehicle in most cases; exceptions may apply.
Ability to meet residents in units, show units, inspect the property, and climb stairs in multi-story facilities.
Availability for possible evening and weekend work and on-call response to emergency or maintenance situations.

Nice To Haves

Direct employee supervision experience.
Accredited Resident Manager designation or similar.
Two or more years of college.
Accounting, financial, or administrative background.
Tax Credit, Section 8, or public housing experience.
Required certifications or licenses, or ability to obtain them within one year.

Responsibilities

Manage, direct, train, and promote the safety of property employees; respond calmly and make sound decisions during critical or emergency situations.
Hire staff for approved openings, conduct training and performance evaluations, recommend salary increases, and handle counseling, discipline, and termination in accordance with company policy.
Establish office and work schedules, assign routine and emergency work, and approve and schedule staff time off.
Train staff in safe operating procedures and report accidents and emergencies to appropriate personnel.
Create and execute rental marketing campaigns, promote and show units, and prepare, process, modify, and sign leases and related forms.
Monitor market and competition conditions and adjust business and marketing approaches to maintain competitiveness and compliance with applicable laws.
Ensure residents meet applicable local, state, and federal compliance and eligibility requirements, and address non-compliance promptly.
Assist with preparing and implementing the annual budget; maintain accurate property financial records, payroll records, bank deposits, and cash accounts; and maintain required vacancy reports.
Assess property needs, negotiate vendor contracts, supervise outside contractors, and ensure work is completed by agreed deadlines.
Direct office and maintenance staff during move-in and move-out processes and agency inspections.
Work with residents, resident organizations, and resident service providers to address issues, make improvements, and maintain positive relations.
Comply with company accounting and operations directives, policies, and procedures.
Inspect the property, record deficiencies, make improvements, and take required actions in accordance with company guidelines.
Obtain required company, state, or agency certifications or licenses within the first year and remain current with applicable laws, policies, and certification requirements.
Perform other duties as assigned.