Community Manager

Core Spaces•Tempe, AZ

26d•Onsite

About The Position

The Community Manager serves as the on-site business and operational leader for an assigned Core Spaces community. The role drives property performance through leadership, financial accountability, operational execution, leasing performance, resident experience, and team development. The manager oversees community operations and exercises independent judgment in balancing resident needs, operational priorities, financial objectives, staffing resources, and business goals. The Community Manager partners with residents, parents, university stakeholders, vendors, maintenance teams, and corporate partners to ensure efficient operations, achievement of performance goals, and a high-quality living experience. The position reports to an Area or Regional Manager and has direct reports across leasing, maintenance, and administration. The role is performed on-site at the property and may require additional hours, including evenings, weekends, and overtime.

Requirements

High school diploma required.
At least 4 years of property management experience, preferably in student housing, multifamily, hospitality, or related industries.
Demonstrated experience leading teams, managing operations, and driving property performance.
Strong financial acumen, including budgeting, forecasting, expense management, and performance analysis.
Experience managing leasing performance, occupancy goals, resident retention initiatives, and customer service operations.
Ability to make sound decisions, prioritize competing demands, and manage multiple responsibilities in a fast-paced environment.
Strong communication, leadership, coaching, problem-solving, and relationship-building skills.
Proficiency with Microsoft Office and property management software platforms.
Ability to work a full shift and required schedule on-site at the property.
Availability for additional hours, including evenings, weekends, and overtime when necessary.
Ability to lift and move objects weighing up to 50 pounds regularly.

Nice To Haves

Bachelor’s degree.
Experience with student housing operations, leasing performance, occupancy management, and large-scale turn execution.
Experience with Entrata, Yardi, or other property management systems.
Experience with lease-up communities, new developments, or high-growth assets.
Experience building and developing high-performing teams.
Experience with financial analysis, operational reporting, and performance management.
Experience with university partnerships, resident engagement initiatives, and reputation management strategies.

Responsibilities

Build, lead, and develop a high-performing on-site team across leasing, operations, resident experience, and maintenance.
Set performance expectations; hold team members accountable; conduct coaching, performance evaluations, development planning, and feedback discussions.
Partner with Talent Acquisition and People Operations on hiring, onboarding, employee relations, performance management, and staffing initiatives.
Establish a culture of accountability, teamwork, continuous improvement, ownership, and resident-focused service; support employees’ career development through coaching and mentorship.
Ensure appropriate staffing, scheduling coverage, and resource allocation.
Own the property-level budget, forecasting, and financial performance; monitor revenue, occupancy, delinquency, expenses, concessions, and variances, and take corrective action as needed.
Analyze financial trends and identify opportunities to improve NOI through revenue growth, expense optimization, operational efficiencies, and resident retention.
Partner with Revenue Management on pricing strategies, leasing velocity, renewal performance, market conditions, and occupancy goals.
Review and approve property expenditures; maintain financial controls and budget discipline; ensure timely and accurate reporting, approvals, reconciliations, and documentation.
Oversee day-to-day property operations and ensure consistent execution of company standards, policies, and operational expectations.
Monitor operational performance and improve efficiency, service delivery, communication, and resident satisfaction.
Ensure administrative processes, reporting, documentation, and operational workflows are accurate and timely.
Manage vendor relationships, contracts, service agreements, and third-party partnerships to ensure quality and cost-effective service.
Identify operational risks and implement solutions; support move-in, move-out, turn, resident events, and special projects.
Own leasing performance, including traffic generation, conversion, renewals, retention, and occupancy achievement.
Monitor leasing funnel performance, conversion rates, traffic sources, competitive positioning, and leasing trends; develop strategies based on market conditions, metrics, and business objectives.
Partner with Marketing on campaigns that generate qualified traffic and support occupancy goals; lead renewal and retention strategies.
Use leasing and operational data to identify opportunities and implement action plans.
Establish expectations for a hospitality-driven resident experience and serve as the primary escalation point for resident concerns, disputes, complaints, and service recovery requiring advanced judgment.
Monitor resident feedback, satisfaction trends, online reviews, and reputation metrics; develop engagement and reputation management initiatives.
Build positive relationships with residents, parents, guarantors, university representatives, and local stakeholders; represent the community and Core Spaces brand professionally.
Partner with Maintenance leadership to support service delivery, operational readiness, and asset preservation.
Monitor work orders, preventative maintenance, unit turns, and property condition standards; identify improvement opportunities and support capital improvement planning and execution.
Ensure common areas, amenities, units, and grounds meet company standards and resident expectations; maintain compliance with safety requirements, risk protocols, and regulatory obligations.
Ensure compliance with company policies, procedures, legal requirements, fair housing regulations, and company standards.
Maintain accurate payroll, documentation, reporting, resident records, and administrative processes; prepare for and support audits, reviews, inspections, and reporting requirements.
Identify operational, financial, resident, and compliance risks and implement mitigation strategies; maintain brand standards.
Work the required full shift and schedule on-site, and be available for additional hours, evenings, weekends, overtime, and move-out, turn, and move-in periods extending beyond normal full-time hours.
Lift and move objects weighing up to 50 pounds regularly, as required by the job.
Perform other duties and responsibilities as assigned.