Community Manager [Part-Time]

ACC Management Group • Plymouth, WI

23h

About The Position

ACC Management Group is seeking an experienced, part-time Community Manager to oversee Hawthorne Woods in Kiel, Wisconsin. The property offers senior and disabled apartments, family apartments, on-site management and maintenance, in-building laundry, and Section 8 subsidized apartments. Prior affordable housing experience is required; Section 8 and Section 42 Low-Income Housing Tax Credit (LIHTC) experience are preferred. Saturday hours may be required during the initial lease-up period to meet leasing and occupancy goals. The role operates in a professional office environment and requires travel to assigned properties and periodic corporate trainings and meetings using personal transportation.

The Community Manager oversees leasing and occupancy, resident relations, property operations, records, budgets, vendors, and on-site staff. The position supervises maintenance activity and property employees, maintains compliance with Fair Housing requirements and company policies, and reports to the Regional Manager. ACC describes its workplace as grounded in teamwork, accountability, empowerment, open communication, and flexibility.

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or industry-related experience.
• Proficiency with computer applications for word processing, spreadsheets, databases, and presentations, including Microsoft Outlook, Word, and Excel.
• Valid driver's license and acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently, work independently under tight deadlines, and work as a team player toward goals.
• Excellent verbal and written communication skills and strong customer service skills, including the ability to handle complaints positively and efficiently.
• Professional appearance and respectful interactions with others.
• Ability to physically inspect properties and meet the physical demands of the role, including lifting up to 25 pounds unassisted as needed.
• Ability to travel to assigned property locations using personal transportation and to periodic trainings and meetings.

Nice To Haves

• Section 8 experience, including knowledge of project-based Section 8.
• Section 42 Low-Income Housing Tax Credit experience.
• Knowledge of Fair Housing laws.
• Experience with Onesite software.

Responsibilities

• Prepare complexes and vacant units for showings and move-in dates; communicate property features and amenities to prospects, answer questions, conduct showings, and assist walk-in visitors.
• Address resident concerns and maintenance requests in a timely manner; maintain resident relations and lead resolution of resident concerns.
• Process applicant, recertification, renewal, move-in, and move-out paperwork in accordance with company policies and Fair Housing requirements.
• Generate, distribute, and monitor renewal notices and follow up as needed.
• Collect rent and handle delinquency matters and related reporting according to company procedures and policies.
• Maintain relationships with vendors, suppliers, and other professionals servicing the company or property.
• Document resident correspondence and report and document accidents and emergency situations.
• Secure and maintain resident files and confidential information, maintenance files, accounting records, budgets, and marketing binders in accordance with company policies.
• Oversee and supervise maintenance activity performed by employees and independent contractors.
• Manage on-site property employees by providing training, guidance, and coaching.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned properties’ descriptions and classifications and comply with applicable Fair Housing laws, policies, and practices.
• Coordinate and review the next year's budget with the Regional Manager for approval.
• Coordinate bank deposits as needed.
• Submit assigned reports and projects to the Regional Manager by required deadlines.
• Travel to assigned properties and periodically attend trainings and meetings arranged through the Corporate office.
• Physically inspect properties.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, available to employees working 30 or more hours per week.
• 401(k) eligibility for full-time and part-time employees after six months of employment, with a company match of 25% of the first 5% of eligible compensation and full vesting after three years of employment.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, with no enrollment required.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED