Community Manager [Part-Time]

ACC MANAGEMENT GROUP, INC. • Plymouth, WI

9h • Onsite

About The Position

ACC Management Group is seeking an experienced, part-time Community Manager to oversee Hawthorne Woods in Kiel, Wisconsin. The property offers senior and disabled one-bedroom apartments and one-, two-, and three-bedroom family apartments, along with on-site management and maintenance, in-building laundry, and included water, sewer, and trash services. It offers Section 8 subsidized apartments with rents based on 30% of household income. The Community Manager oversees property operations, leasing, resident relations, compliance, maintenance activity, staff, and administrative and financial processes. Saturday hours may be required during the initial lease-up period to support leasing and occupancy goals. Travel to assigned properties, trainings, and meetings is required.

ACC Management Group describes its mission as providing exceptional housing through partnerships for successful living. Its team values are Teamwork, Accountability, Empowerment, Open Communication, and Flexibility. The company says it supports employee growth and recognizes employee contributions.

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or industry-related experience.
• Proficiency with computer applications for word processing, spreadsheets, databases, and presentations, including Microsoft Outlook, Word, and Excel.
• Ability to physically inspect properties.
• Valid driver’s license with an acceptable driving record.
• Flexibility in working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Strong customer-service skills, including the ability to handle complaints positively and efficiently.
• Goal-oriented and a team player.
• Ability to work independently under tight deadlines.
• Professional appearance and respectful interactions with others.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to meet the physical demands of the role, including regularly talking or hearing and frequently standing, walking, bending, climbing, using full hand range of motion and finger dexterity, and reaching with hands and arms.
• Ability to travel to assigned property locations using personal transportation and to periodic trainings and meetings.

Nice To Haves

• Section 8 or Section 42 experience; knowledge of project-based Section 8 or Section 42 is a plus.
• Knowledge of Fair Housing laws.
• Experience with Onesite software.

Responsibilities

• Ensure complexes and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer their questions, and conduct vacant-unit showings.
• Greet walk-in traffic during open office hours and address visitors’ needs, questions, and complaints.
• Address resident concerns and maintenance requests in a timely manner; lead resident-relations matters and document correspondence as appropriate.
• Process applicant, recertification, renewal, move-in, and move-out paperwork in accordance with company policies and Fair Housing requirements.
• Generate, distribute, monitor, and follow up on renewal notices.
• Collect rent and process delinquency matters and related reporting according to company procedures and policies.
• Maintain resident relations while enforcing company and community policies.
• Maintain relationships with vendors, suppliers, and other professionals servicing the company or property.
• Report and document accidents and emergencies in a timely manner.
• Secure and maintain resident files and confidential information in compliance with company policies and fair housing law.
• Secure and maintain maintenance files and binders, accounting records, budget binders, and marketing binders.
• Oversee and supervise maintenance activities performed by employees and independent contractors.
• Manage on-site property employees by providing training, guidance, and coaching.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned property descriptions and classifications and comply with Fair Housing laws and ACC policies and procedures.
• Coordinate, plan, and review the following year’s budget allowance with the Regional Manager for approval.
• Coordinate bank deposits as needed.
• Complete reports and projects assigned by the Regional Manager by required deadlines.
• Travel to assigned properties using personal transportation and attend periodic trainings and meetings arranged through the Corporate office.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, available for employees working 30 or more hours per week.
• 401(k) eligibility for full- and part-time employees after six months of employment, with a company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including part-time employees, with no enrollment required.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED