Part-Time Community Ombudsman

Shawnee Health Service • Carterville, IL

12h • $21 - $24

About The Position

The Part-Time Community Ombudsman serves as an advocate for residents living in long-term care facilities. The role promotes and protects residents’ rights, resolves concerns, and improves quality of life through person-centered advocacy, education, and communication. The Community Ombudsman works directly with residents, families, and facility staff to address complaints, provide education on residents’ rights, and support a culture of dignity, respect, and person-directed care. The position has flexible hours.

Requirements

• Bachelor’s degree in social work, Human Services, Nursing, or a related field preferred, or equivalent experience.
• Valid driver’s license and reliable transportation.

Nice To Haves

• Experience working with older adults or individuals in long-term care settings.
• Strong communication, advocacy, and problem-solving skills.

Responsibilities

• Conduct regular visits to long-term care facilities to meet with residents and observe conditions and quality of care.
• Receive, investigate, and resolve complaints in accordance with Ombudsman Program policies.
• Educate residents, families, staff, and community members on residents’ rights and advocacy services.
• Maintain accurate, timely, and detailed case documentation.
• Collaborate with facility staff, family members, and community partners.
• Participate in community outreach and education events.
• Maintain confidentiality and follow all ethical and legal guidelines.
• Work independently and manage time effectively.

What This Job Offers

• Job Type: Part-time