Community Manager - Baxter on Broadway

Greystar Management Services•Oakland, CA

1d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of the assigned 134-unit stabilized, mid-rise property, including its team members, activities, and resources. The role is responsible for achieving budgeted financial and operational goals and ensuring compliance with company policies and procedures and applicable laws governing multifamily housing. The position manages property finances, leasing, marketing, resident relations, maintenance coordination, physical property standards, staff performance, and the client/owner relationship. It also prepares and completes accounting, financial, administrative, and other reports. For California-based Community Managers, the role includes managing lease documentation using the California-specific Lease File Checklist. The position follows a Monday–Friday schedule and is based in Oakland. It may involve routine local travel for bank deposits, training, outreach events, or other work-related needs. The role is eligible for full housing and incentive-based bonuses.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to apartment-community operations.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license; required to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all interior and exterior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by reviewing financial statements, marketing information, and operational reports.
Achieve revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices, reconcile charges, verify insurance certificates, code expenses, and coordinate related communications.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including reviewing resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Respond to resident complaints, questions, and requests, resolving service issues to support satisfaction and retention.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take action to ensure buildings, grounds, and amenities meet standards for safety, cleanliness, appearance, and appeal.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client/owner relationship by meeting with owners, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.
Ensure golf-cart drivers on site have valid driver’s licenses.
Make routine local trips for bank deposits, training, outreach events, or other job responsibilities as needed.

Benefits

Full housing eligibility for this position, subject to applicable housing terms.
Eligibility for incentive-based bonuses.
Competitive medical, dental, vision, disability, and life insurance.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discounts at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.