Community Manager - Baxter on Broadway

Greystar•Oakland, CA

2d•$90,000 - $105,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of the assigned 134-unit, stabilized mid-rise property. The role manages property team members, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with Company policies and procedures and applicable housing laws and regulations. The position is scheduled Monday through Friday and is eligible for full housing and incentive-based bonuses. The Community Manager contributes to budget development, monitors revenues and expenditures, oversees leasing and resident relations, develops marketing strategies, maintains property standards, supervises staff, and supports the client/owner relationship. The role also completes accounting, financial, administrative, and other reports. For California properties, the Community Manager uses the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The position is based in an office environment, with frequent exposure to outdoor conditions and access throughout the property and its amenities. Routine local travel may be required for bank deposits, training, outreach events, and other job-related needs. The posted salary range for Oakland is $90,000–$105,000. The role may also be eligible for onsite property bonus programs.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage an apartment community’s daily operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver’s license, required to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid driver’s licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs for required reports and employment documents.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Routine local travel may be required for job duties.

Nice To Haves

Bachelor’s degree from an accredited college or university in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Manage revenue goals by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices, including reconciling work or products, confirming insurance certificates, coding charges, and coordinating related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including reviewing resident applications, discounts, and renewal leases; conducting apartment inspections; meeting notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests, resolving service issues, and ensuring maintenance staff meet service-request standards.
Conduct property inspections and take action to maintain safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage the performance of property staff in accordance with Company policies, values, and business practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Full housing eligibility for this position, subject to discount and unit availability.
Incentive-based bonus eligibility; onsite positions may be eligible for weekly, monthly, and/or quarterly bonuses.
Medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off begins after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.