Community Manager

Yoga Alliance • Arlington, VA

14d • $84,000 - $94,000 • Remote

About The Position

Yoga Alliance is seeking a Community Manager to join its Community Engagement team. The position reports to the Director of Community Stewardship and oversees the day-to-day experience of Yoga Alliance’s online community, relationships with community facilitators, and coordination of community programs and operations. The Community Manager fosters relationships, encourages member participation, and creates opportunities for members to connect, share, and learn. Through engagement, relationship management, and continuous improvement, the role helps members feel heard, supported, and valued while strengthening the value of Yoga Alliance membership.

The role is remote and requires travel as needed to Yoga Alliance’s Arlington, Virginia office for organizational meetings, training, and retreats. It is a full-time, exempt position with a salary range of $84,000–$94,000, commensurate with experience.

Requirements

• Bachelor’s degree in a related field, or an equivalent combination of education and relevant professional experience.
• At least 5 years of relevant experience in community engagement, membership, customer success, or related work.
• At least 3 years coordinating digital or hybrid communities, peer networks, facilitated groups, events, or similar programs.
• At least 3 years coordinating and supporting facilitators, contractors, volunteers, or other community contributors.
• At least 3 years facilitating online community moderation and applying community guidelines and practices that support safe, inclusive, and welcoming spaces.
• At least 3 years using online community engagement or mentorship platforms.
• At least 3 years using Salesforce or a comparable customer relationship management system.
• At least 3 years using project management tools, virtual meeting platforms, and reporting tools.
• Excellent collaboration, communication, judgment and decision-making, problem-solving, project management, and public speaking skills.
• High attention to detail and follow-through.
• Ability to build and maintain positive, collaborative relationships with diverse internal and external stakeholders across all levels and work effectively in a fast-paced, nimble, geographically distributed remote environment.
• Demonstrated commitment to advancing diversity, equity, inclusion, accessibility, and belonging, with experience fostering inclusive environments and engaging meaningfully with people from varied backgrounds, perspectives, and lived experiences.
• Curiosity and proactive awareness of technology, creative approaches, and new ideas to experiment with, test, and apply.
• Ability to travel as needed to Yoga Alliance’s Arlington, Virginia office for organizational meetings, training, and retreats.
• A cover letter is required as part of the application.

Nice To Haves

• Experience working in a membership association, nonprofit, wellness, or mission-driven organization.
• Familiarity with yoga, the yoga community, or the needs of yoga teachers, schools, studios, and practitioners.
• Experience supporting members or communities across different countries, cultures, and time zones.
• Experience supporting the launch of a new online community or member engagement program.

Responsibilities

• Oversee the day-to-day online community experience, helping members connect, participate, and access resources.
• Serve as a key contact for community questions, encourage participation, and connect members with appropriate resources or staff.
• Monitor member interactions, reinforce community guidelines, and address member concerns and conduct issues, seeking additional guidance when needed.
• Gather and analyze member feedback to identify opportunities and recommend improvements to the community experience.
• Oversee day-to-day program activities and logistics, identify and address challenges, and keep the Director informed of progress and support needs.
• Manage program schedules, session scheduling and logistics, participant communications, resources, and follow-up.
• Serve as the primary contact and relationship manager for community facilitators, overseeing onboarding, training arrangements, and ongoing program needs in collaboration with the Director.
• Coordinate approved partners, subject matter experts, and other program contributors with internal teams.
• Maintain platform settings, registration processes, and program information within established permissions.
• Track participation, attendance, repeat engagement, member feedback, and other agreed community measures; prepare summaries, analyze trends, and recommend actionable improvements.
• Troubleshoot routine platform and operational issues, coordinate additional support, and escalate concerns as needed.
• Collaborate across teams to support a consistent member experience, effective coordination, and clear accountability.
• Develop, maintain, and continuously improve community procedures, facilitator resources, and communications templates in alignment with the Director’s guidance.

Benefits

• Comprehensive health insurance plans, 100% employer-paid for employees and 65% paid for dependents.
• Matching 401(k) plan.
• Generous paid-leave program, including parental leave and sabbatical leave.
• Reimbursement for professional development opportunities.
• Casual dress code.
• Supportive and collaborative organizational culture with attention to body and mind health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level