Community Manager

Hawthorne Residential Partners•Fuquay-Varina, NC

15d

About The Position

The Community Manager leads apartment community operations as a team coach, Live It culture ambassador, and business strategist. The role oversees financial performance, leasing, vendor partnerships, resident satisfaction, and day-to-day community operations. The manager develops and supports the team to promote consistent performance, strong occupancy, and a thriving community. Responsibilities also include financial and administrative oversight, property inspections and operational quality, team leadership, resident engagement, leasing and occupancy efforts, and maintaining a clean, welcoming community environment. The manager may need to work evenings or weekends for resident events or according to community needs.

Requirements

High school diploma or GED equivalent.
Two years of property management experience, including Leasing Consultant and Assistant Community Manager experience.
Valid driver's license.
Effective communication skills.
Ability to interpret financial reports and make informed decisions while considering budget constraints.
Ability to resolve residential conflicts and disputes professionally.
Commitment to customer-focused service and the company's Live It culture.
Servant leadership skills, including supporting team members' training and development.
Positive, enthusiastic, passionate, and driven approach to daily operations.

Nice To Haves

Six months of community manager experience in multifamily housing.
Experience with Yardi, Knock, and Microsoft.
CAM, CAPS, real estate license, and/or property management license.

Responsibilities

Manage budgets, rent collection, and community financial reporting.
Oversee move-outs, deposit accounting, and delinquency tracking.
Maintain accurate records using platforms such as Yardi and Knock.
Ensure compliance with company policies and legal standards.
Conduct regular inspections to maintain curb appeal and quality.
Drive leasing, renewals, and pricing strategies to meet occupancy goals.
Partner with maintenance on work orders and preventative care.
Oversee vendor services and ensure quality, safety, and timeliness.
Build a positive team culture across office and maintenance teams.
Hire, train, and coach team members to meet performance goals.
Host weekly team meetings to align on goals and celebrate wins.
Lead with empathy while upholding accountability and standards.
Address escalated resident concerns professionally and with care.
Plan and lead resident events to boost satisfaction.
Monitor and respond to online reviews to manage reputation.
Maintain communication with leadership and ownership groups.
Support leasing by conducting tours, responding to leads, and guiding prospects through the leasing process.
Identify prospect needs, showcase available homes, and invite prospects to join the community.
Ensure lease applications, renewals, and related documents are completed accurately and on time.
Meet occupancy goals through leasing performance and resident retention.
Create and manage community social media content that highlights resident events and promotes engagement.
Keep the office, amenities, and common areas clean and welcoming.
Communicate effectively with team members, vendors, prospects, clients, and other teams.
Interpret financial reports and make informed decisions within budget constraints.
Resolve resident conflicts and disputes professionally.
Provide team members with training and development opportunities.

Benefits

Monthly leasing and renewal commissions and quarterly performance bonuses in addition to salary.
Career Path Program and learning and development support.
Dental insurance.
Medical and vision coverage.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including the employee's birthday.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.