Community Manager

WILLIAM DOUGLAS MANAGEMENT LLC • Charlotte, NC

26d • $60,000 - $65,000 • Onsite

About The Position

William Douglas Management is seeking a motivated, relationship-driven, customer-focused Community Manager to manage an assigned portfolio of homeowner associations. The role works closely with Boards of Directors and is responsible for independently managing communities, staying organized, following through on commitments, and ensuring clients feel informed and supported. The position reports to the Regional Manager. Candidates with extensive client-facing customer-service experience are encouraged to apply. HOA or community association management experience is preferred but not required. The role is based in the Charlotte, NC office, though the posting also refers to joining the Raleigh office.

Requirements

• Extensive client-facing customer-service experience; hospitality, restaurant, call center, retail, or similar experience is encouraged.
• A proactive, adaptable, and independent approach to problem-solving in a fast-paced environment.
• Excellent time-management and organizational skills, including the ability to manage multiple communities, projects, and deadlines.
• Exceptional verbal, written, and interpersonal communication skills.
• Ability to read and understand financial statements and assist with budget preparation.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• Reliable transportation and a valid driver’s license.
• Ability to successfully pass a background check.

Nice To Haves

• 1–3 years of HOA or community association management experience; preferred but not required.
• Experience with CINC.

Responsibilities

• Build and maintain professional relationships with Board members, homeowners, vendors, and contractors.
• Serve as the primary point of contact for a portfolio of homeowner associations.
• Inspect common areas and amenities regularly and identify maintenance, compliance, and operational needs.
• Assist Boards with rule enforcement and communication with homeowners.
• Coordinate vendors and contractors, following up on service needs and projects.
• Help Boards review financial statements, prepare budgets, and monitor community finances.
• Organize, prepare for, and lead Board meetings, annual meetings, elections, and other community events.
• Prepare meeting materials, reports, correspondence, and other administrative documentation.
• Attend occasional evening meetings in person and virtually.
• Manage multiple priorities while providing responsive, high-quality customer service.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Health spending account
• Life insurance
• Paid vacation and holidays
• 401(k) plan
• Comprehensive in-house training and opportunities to develop community-management expertise

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed