Community Manager

29th Street•Denver, CO

15d•$75,000 - $95,000

About The Position

The Community Manager supervises, controls, and plans the day-to-day activities of an apartment community. The role implements company policies, procedures, and programs to ensure the property is well managed and maintained, and remains compliant with regulatory agencies and investor requirements. The Community Manager exercises discretion and independent judgment in setting and evaluating property objectives and recommending changes to property structure, management, and goals. The position oversees resident relations and leasing, including renewals, applications, move-ins, move-outs, notices, work-order tracking, and resident communications. It also handles property marketing, market research, and reporting, and directs and develops at least two full-time team members. The role requires conducting business in accordance with company policies and applicable housing and consumer-protection laws.

Requirements

Superior organizational and communication skills.
Ability to provide courteous, professional service to residents, team members, and supervisors.
Ability to maintain courteous, professional relationships with vendors and other service providers.
Honesty in time reporting and reliability.
Knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
A valid driver’s license may be required.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

At least one year of experience is preferred.
Spanish/English bilingual ability is strongly preferred.

Responsibilities

Supervise, control, and plan the apartment community’s day-to-day activities and implement company policies, procedures, and programs.
Evaluate property objectives and recommend changes to the property’s structure, management, and goals.
Prepare renewal offers before lease expirations and strive to renew leases at or near market rent before expiration.
Create and post 10-day notices and small-balance letters for nonpayment of rent, and send late fees.
Oversee finalized move-out review paperwork and submit it to Haven Residential.
Ensure work orders are entered and closed out in a timely manner; document and log maintenance requests.
Strive to achieve a collected occupancy rate of at least 95%.
Use the budgeted rent schedule or prices approved by the management company.
Serve as the first point of contact for residents; show available units, accept applications, and complete the leasing process.
Ensure applications are accurate and processed according to applicable guidelines, and submit completed leases and applications promptly with the appropriate deposit funds.
Ensure leases are fully signed and required payments are made before issuing property keys and access codes.
Complete resident move-in and move-out checklists, and complete and return vacate settlement statements and lease copies to the office within one week.
Submit weekly activity summaries and time logs to the Regional Manager as required.
Maintain confidentiality regarding the property, ownership, and residents.
Conduct business in accordance with company policies, procedures, the Fair Housing Act, ADA, the Fair Credit Reporting Act, and other applicable laws; comply with the Haven Residential Operations and Policy Manual.
Prepare monthly and weekly financial reports.
Research surrounding markets and trends, including utilities, parking, value-added services, and community needs; survey neighboring properties for amenities, rents, concessions, and curb appeal.
Conduct open houses and participate in events as requested by Corporate Managers.
Distribute resident communications, including newsletters and notices.
Design, recommend to the Regional Manager, and implement approved resident retention and incentive programs.
Post vacant apartments on Craigslist and other suitable, approved marketing venues.
Direct the work of at least two full-time team members and monitor and evaluate their performance.
Recommend hiring, firing, promotions, and other changes in team members’ status within the property.
Mentor and train employees, take disciplinary action when required, and manage employee needs, certifications, and teamwork.
Monitor and record time reporting, work quality and efficiency, and follow-up on make-ready completion.