Community Manager

Cascade Management•Seaside, OR

About The Position

The Community Manager is responsible for the day-to-day operations, physical assets, and financial performance of the assigned property, Sandhill Apartments, in Astoria, Oregon. The role coordinates leasing, collections, marketing, resident services, maintenance, risk management, expense control, reporting, and compliance for a LIHTC and HUD property. The Community Manager implements company policies and procedures, ensures staff compliance, and follows applicable laws and regulations, including state residential landlord-tenant laws. The role also manages property staff with guidance from Portfolio Managers, maintains positive relationships with residents, employees, owners, and the local community, and supports resident eligibility, occupancy, retention, and satisfaction. The position is scheduled Monday through Thursday, 8:00 a.m. to 5:00 p.m., for 32 hours per week. Compensation is listed as $18.00–$31.00, with a two-bedroom apartment included in overall compensation; the stated salary is typically between the minimum and midpoint depending on experience and rent-benefit adjustments. The company’s service model emphasizes being friendly, helpful, knowledgeable, respectful, and responsive.

Requirements

High school diploma or GED.
Valid driver’s license and required insurance.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively to groups of customers or employees.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and to interpret bar graphs.
Ability to apply commonsense understanding to written, oral, or diagrammatic instructions and solve problems involving several concrete variables in standardized situations.
Ability to operate basic office equipment, including telephones, computers, 10-key devices, photocopiers, and fax machines.
Strong attention to detail, organization, multitasking, and ability to work well under pressure.
Excellent customer service, a can-do attitude, and the ability to interact with a wide range of people and work with multiple teams and skill sets.
Professional and polished image.
Ability to meet the physical demands of the role, including frequently lifting or moving up to 25 pounds.
Regular and reliable attendance during scheduled hours.

Nice To Haves

One to three years of Tax Credit, HUD, and/or affordable housing experience.

Responsibilities

Manage the assigned property's day-to-day operations, physical assets, and financial returns.
Coordinate leasing, collections, marketing, resident services, maintenance, risk management, expense control, reporting, and regulatory compliance.
Implement strategies to enhance the value of the property’s assets.
Process rent increase notices, track them, and implement them on schedule.
Track and reconcile property accounts receivable.
Approve, issue, and process unpaid-rent and late-rent notices; make recommendations for policy and practice improvements; communicate property operations to the supervisor; and handle evictions and related notices, including 30/14 notices.
Collect rents, maintain petty cash, account for collected funds, make timely deposits, and log and collect late charges, NSF charges, and other fees.
Manage property staff with guidance from Portfolio Managers.
Promote harmonious relations among tenants, employees, owners, and the local community, maintaining a pleasant and helpful manner.
Complete and submit weekly reports on time and maintain neat, legible records.
Assist Portfolio Managers in preparing for property inspections.
Conduct daily property inspections to maintain the property's appearance and hazard-free conditions; inspect buildings and grounds for cleanliness and alert maintenance to repair needs.
Maintain organized resident-information files and supplies of forms and postage.
Work with the Maintenance Technician on vendor selection and relations to support quality performance.
Implement company policies in accordance with the Operations Manual and ensure compliance with applicable federal and state regulations.
Transfer over- or under-housed residents to appropriately sized units when approved by the compliance department; maintain waiting-list files and records for removed or rejected applicants.
Show apartments, accept applications, screen applicants, verify and certify resident income at initial, interim, and annual recertification, complete move-in sheets, and ensure utilities are transferred.
Maintain occupancy through outreach and advertising consistent with the Affirmative Fair Housing Marketing Plan, and develop and implement resident-retention strategies.
Respond to resident complaints and explain rental agreements and residency policies.
Maintain regular and reliable attendance during scheduled hours.
Travel as required for in-person classes and annual education conferences.
Perform other duties as assigned.