Community Manager

JLL•Los Angeles, CA

23d•$75,000 - $85,000•Onsite

About The Position

The Community Manager curates the daily workplace experience at an assigned client site, helping make the physical environment welcoming, productive, and community-focused. As the onsite ambassador for the experience team, this role combines hospitality with operational stewardship, anticipates employee needs, proactively addresses workplace issues, and coordinates cross-functional partnerships to support seamless service delivery. The position is onsite in Los Angeles, California. Candidates must be authorized to work in the United States without visa sponsorship. Applications are accepted on an ongoing basis until a candidate is identified.

Requirements

1–2 years of experience in hospitality, community management, employee experience, or a customer-facing workplace role.
Strong written and verbal communication skills, with the ability to communicate effectively with employees, vendors, and partners.
Ability to work independently, identify onsite needs proactively, and take ownership of tasks through resolution.
Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite, including Teams, Excel, PowerPoint, Word, and Outlook.
Ability to balance high-touch hospitality with day-to-day operational and administrative responsibilities.
Authorization to work in the United States without visa sponsorship.

Nice To Haves

Bachelor's degree in hospitality, business, communications, or a related field.
Experience coordinating vendors, workplace services, or facilities-related activities.
Experience planning, tracking, and executing employee events or community engagement programs.
Comfort learning and using specialized workplace technology, ticketing platforms, and visitor management systems.
Familiarity with tracking event participation metrics and collecting employee experience feedback.
Proficiency with Google Suite platforms in addition to Microsoft Office.

Responsibilities

Serve as the primary point of contact and hospitality anchor, greeting and assisting employees, guests, and vendors and resolving day-to-day workplace needs.
Conduct routine walkthroughs to ensure workplace readiness in meeting rooms, collaboration areas, kitchens, and common spaces.
Coordinate and execute onsite community programming, employee engagement activations, and event logistics, including setup and post-event reset.
Submit, track, and follow up on workplace service requests and work orders through ticketing systems, in collaboration with Facilities and AV/IT teams.
Draft and distribute workplace communications about events, amenities, building updates, and service interruptions.
Manage site-level budgets for supplies, amenities, and small-scale programming while maintaining accurate inventories and site documentation.