Community Manager

Hawthorne Residential Partners•Jacksonville, FL

22d

About The Position

The Community Manager leads the apartment community’s operations as a team coach, Live It culture ambassador, and business strategist. The role oversees financial performance, leasing, vendor partnerships, and resident satisfaction while supporting employee development and day-to-day performance to maintain occupancy and a thriving community environment. The Community Manager manages budgets and financial reporting, oversees property performance and operational standards, leads and develops the team, responds to resident concerns, and supports leasing and resident retention. The position also helps maintain a clean and welcoming community and creates social media content that highlights events and promotes engagement.

Requirements

High school diploma or GED equivalent.
Two years of property management experience, including Leasing Consultant and Assistant Community Manager experience.
Valid driver's license.
Effective communication and ability to align and motivate a team while working with vendors, prospects, clients, and other teams.
Ability to interpret financial reports and make informed decisions while considering budget constraints.
Ability to resolve residential conflicts and disputes professionally.
Commitment to excellent, customer-focused service.
Ability to provide team members with training and development opportunities.
Enthusiastic, passionate, and driven approach to daily operations.

Nice To Haves

Six months of multifamily Community Manager experience.
Experience with Yardi, Knock, and Microsoft.
CAM, CAPS, real estate license, and/or property management license.

Responsibilities

Manage budgets, rent collection, and community financial reporting.
Oversee move-outs, deposit accounting, and delinquency tracking.
Maintain accurate records using platforms such as Yardi and Knock.
Ensure compliance with company policies and legal standards.
Conduct regular inspections to maintain curb appeal and property quality.
Drive leasing, renewals, and pricing strategies to meet occupancy goals.
Partner with maintenance on work orders and preventative care.
Oversee vendor services and ensure quality, safety, and timeliness.
Build a positive team culture across office and maintenance staff.
Hire, train, and coach team members to meet performance goals.
Host weekly team meetings to align on goals and celebrate wins.
Lead with empathy while upholding accountability and standards.
Address escalated resident concerns professionally and with care.
Plan and lead resident events to boost satisfaction.
Monitor and respond to online reviews to manage the community’s reputation.
Maintain communication with leadership and ownership groups.
Conduct tours, respond to leads, and guide prospects through the leasing process.
Identify prospect needs, showcase available homes, and invite prospects to join the community.
Ensure lease applications, renewals, and related documents are completed accurately and on time.
Meet occupancy goals through leasing performance and resident retention.
Create and manage community social media content highlighting resident events and promoting engagement.
Keep the office, amenities, and common areas clean and welcoming.

Benefits

Monthly leasing and renewal commissions and quarterly performance bonuses in addition to salary.
Career Path Program and Learning and Development support for career growth.
Dental insurance.
Medical and vision coverage.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including the employee’s birthday.
Paid sick time off.
Pet insurance.
Paid maternity, paternity, and adoption leave options.
24/7/365 telehealth access.
Company-paid life insurance.
Retirement planning.