Community Manager - Kinwood

Dominium•Mckinney, TX

25d•Onsite

About The Position

Dominium is seeking a Community Manager to oversee Kinwood, a 200-unit apartment community in McKinney, Texas. The role manages day-to-day property operations, maximizing occupancy, collections, physical appearance, resident retention, and compliance as applicable. The Community Manager maintains a welcoming atmosphere and professional relationships with residents, and may perform or cover duties such as caretaking, housekeeping, groundskeeping, and light maintenance to maintain the community’s cleanliness and curb appeal. The Community Manager supervises site personnel and contractors, including hiring, training, performance management, scheduling, and assigning work. The position is responsible for resident relations, leasing and move-in/move-out processes, rent collection, purchasing, accounting directives, budgets, compliance, records, reporting, safety, property inspections, maintenance follow-up, and audit findings. The role also coordinates with corporate staff and marketing, keeps current with applicable laws and regulations, and performs other duties assigned by the Area/Regional Manager.

Requirements

Two-year degree in a related field or an equivalent combination of education and experience; a four-year degree is preferred.
Three years of multifamily property management experience required.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong verbal and written English communication skills and ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation.
Tax credit experience.
Accounting and administrative background.
Yardi experience.
Ability to speak a second language.
Four-year degree in a related field.

Responsibilities

Manage day-to-day property operations and maximize occupancy, collections, physical appearance, resident retention, and compliance as applicable.
Maintain a pleasant community atmosphere and professional rapport with residents.
Maintain the community’s cleanliness and curb appeal, including covering open caretaking, housekeeping, groundskeeping, or light maintenance duties as needed.
Act as a liaison between corporate staff and on-site management and maintenance personnel.
Meet with staff to discuss business matters, occupancy goals, renewals, and projections.
Conduct employee orientation, training, and performance reviews; make recommendations regarding salary increases and advancement.
Hire and terminate employees in accordance with company procedures, applicable laws, and direction from the Area/Regional Manager and Human Resources.
Maintain employee records, including attendance, PTO, and performance management.
Support resident communication and retention programs and resolve resident issues fairly and promptly.
Follow purchasing procedures and company accounting directives; work within the established budget and promptly notify the Area/Regional Manager of possible variances.
Collect rent and other monies due, maintain collection procedures, and send eviction and collection files in accordance with policy.
Manage move-ins and move-outs, unit inspection checklists, and review of move-out charges and chargebacks.
Process applicant screening files in a timely and accurate manner in accordance with applicable housing programs.
Immediately report accidents and emergencies and address audit findings within required time frames.
Maintain community records, files, and reports in the property management database.
Conduct monthly safety meetings with staff.
Respond to internet leads and review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up.
Review and sign lease agreements and partner with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and according to company policies; review response times and follow up with residents about their satisfaction.
Inspect the property regularly, document deficiencies, and take corrective action within approved budget allocations.
Ensure the office’s procedures, data entry, and report submissions are completed accurately and on time; check important audit issues daily.
Supervise contractors and vendors to ensure quality work and completion according to contract terms.
Enforce company handbooks, expectations, policy and procedure manuals, and compliance procedures.
Stay informed about federal, state, and local laws and regulations relevant to property management and residents.
Supervise site personnel, oversee work performed by staff and contractors, and establish schedules and staffing assignments needed to manage and maintain the community.
Perform other duties assigned by the Area/Regional Manager.